Patient Services Representative Jobs

At WHA, we're a team, passionate about humanizing healthcare. We're inspired by the diverse stories, strength and resilience of our patients and the unique choices they make in pursuing health for themselves and their families. We envision a world where every person has the opportunity to achieve their optimal health and we're here to support that journey with personalized, culturally competent care and knowledge. Our Patient Services Representatives provide excellent customer service by welcoming and greeting patients, scheduling appointments, collecting co-pays and answering phones at our Hillsboro clinic. Other duties including assisting patients to ensure proper scheduling of follow-up care and appropriate financial arrangements are made. If you are detail-oriented, great at multitasking and passionate about providing excellent customer service, apply now!

• Verifies eligibility, benefits and obtains authorization for patients' medical procedures.
• Audits scheduled appointments for errors. Corrects errors and notifies Patient Services Coordinator as needed for training opportunities.
• Knowledgeable in Microsoft Office products (Word, Outlook).
• Excellent people skills a must!
• Knowledge of medical terminology and medical insurance practices.
• Demonstrated advanced knowledge of medical practice management scheduling software and time requirements for scheduling.
• Assists patients with scheduling appointments outside of WHA services as directed by clinician.
• This position is eligible for a $1,000 hiring bonus!* DUTIES
• Medical office experience required, preferably in an OB/GYN medical group practice.
• Answers overflow phone calls in the queue. QUALIFICATIONS
• Proven effective verbal, listening and written communication skills.
• Must be able to pass a drug screen and background check. Women's Healthcare Associates, LLC is an equal opportunity employer. Oregon employers are required by a number of state and federal agencies to display a variety of workplace notices and posters, including: Federal Family and Medical Leave Act https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf Oregon Family Leave Act www.oregon.gov/boli/TA/docs/oflaposter2016englishlarge.pdf
• Posts account balances as directed. Creates payment batches and reconciles daily deposits.
• Schedules return appointments and procedures. Re-schedules appointments as needed.
• High school diploma or GED required.
• Monitors clinicians' schedules. Utilizes scheduling expertise to fill gaps in clinicians schedule through understanding of clinicians' needs and scheduling protocols and procedures.
• Answers basic questions from patients, staff and clinicians concerning insurance benefits and responds to clinician and staff requests for insurance information, especially as it relates to insurance benefits verification.
• Addresses patient complaints and concerns. Seeks resolution and refers to Patient Services Coordinator or Practice Supervisor as needed.
• Answers clinical services staff scheduling questions and concerns.
• This is a full-time, 40 hour per week position at our Hillsboro clinic.*