Patient Services Representative - Express Care

Job Type

Full-time

Description

Job Type: Full-time/non-exempt

Sign On Bonus: $500.00

Job Location: Middletown Verity - Express Care

Schedule: 9:00am - 7:00pm (Four days per week)

Come make a difference with us! We are the destination for servant leaders to provide comprehensive and exceptional care. We meet people where they are and partner with them on their journey towards wellness.

Primary Health Solutions is a non-profit, safety-net healthcare provider serving Southwest Ohio with centers and school-based centers in Hamilton, Fairfield, Middletown, Oxford, Dayton, and Trenton. We have been serving the community since 1997.

At Primary Health Solutions, we want to help build communities where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each stage of life from infants to seniors and provide Primary Care, Women's Health, Behavioral Health, Dental and Vision services.

We’re committed to growing the capabilities of our people. Join our community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Are you ready to do impactful work that truly means something? Join us as we continue to RISE (R-respect, I - innovate, S - stewardship, E - excellence).

We are seeking a dynamic candidate to join the Primary Health Solutions team as a Patient Services Representative at our Middletown Verity location in our Express Care.

A day in the life of a Patient Services Representative:

Patient Registration and Out Processing:

• Advises patients regarding payment options to include assistance programs, slide and commercial insurance eligibility.
• In a professional manner, collects co-payments from patients in the form of cash, check, and credit card and provides receipt.
• Performs all functions checking in and checking out patients in an accurate and timely manner.

Patient Care:

• Maintains communication with the waiting patient advising them of the progress toward their being seen. Communicates backlogs with the back office and suggests solutions.
• Schedules patient appointments in an accurate and timely manner.
• Assists patients with insurance questions.
• Makes financial arrangements with patients, explains payment options, and obtains patient’s choice of options.
• Maintains patient flow based on appointment setting and medical need; directs other patients and visitors to appropriate area.

Office Operations:

• Prepares daily report sheets and deposits for center. Balances cash collections with posted payments.
• Prepares daily deposits for bank transfer and secure cash until transferred to authorized personnel or deposited at the bank. Balances cash collections with posted payments.
• Checks accounts on all patients scheduled to be seen the next day for any outstanding balances.
• Maintains appearance and materials in lobby.
• Participates as requested in quality improvement activities such as group meetings, PDSA pilots, improving relevant processes, etc.
• Verifies all fee tickets are complete and charges are entered in the practice management system.
• Assists as assigned in patient communications, such as care reminders, tracking follow-up, etc.
• Pulls charts as needed and as indicated by provider.
• Answers the phone, takes messages and routes them to the appropriate area in a timely manner.

Core Competencies:

• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understand and communicate effectively with others using a variety of contexts and formats, which include writing, speaking, reading, listening and interpersonal skills.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Requirements

Success Requirements:

• Ability to handle confidential information.
• Ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.
• Problem solver that can adapt to changes.
• High School diploma or equivalent.
• Attention to detail.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to write routine reports and correspondence.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Company Benefits and Perks: We embrace an inclusive culture and encourage everyone at Primary Health Solutions to bring their authentic selves to work every day. We offer a variety of family-friendly benefits available to all of our employees:

• Retirement Plan
• Medical, Dental, Vision Coverage
• Success Coach
• Employer Paid Life Insurance Plan
• Corporate Discounts
• Generous Paid Time Off
• Wellness Program