Patient Service Representative Jobs

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. The Front Office Specialist will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

Location: 24654 N. Lake Pleasant Parkway Suite 102 Peoria, AZ 85383

Responsibilities 

• Knowledge of common fees charged for common visits 
• Practice urgency at all times with patient's time, as well as doctor's time and schedule 
• Check out patients and collect correct payments 
• Complete daily reconciliations / close day / countdown cash drawer 
• Manage patient flow in the office 
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave 
• General office duties and cleaning to be assigned by manager 
• Double check insurance authorizations to ensure completion and build accurate flow sheets 
• Comply with all company policies and procedures including HIPAA 
• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Answer phones (both external and internal); assure prompt, courteous service at all times 

  

Other Skills And Abilities 

• Consistently creating a positive work environment by being team-oriented and patient-focused 
• High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience
• Ability to grow, adapt, and accept change 
• Desire to gain industry knowledge and training 
• Ability to work weekends when applicable 
• Ability to interact with all levels of employees in a courteous, professional manner at all times 
• Commitment to work over 40 hours to meet the needs of the business 
• Reliable transportation that would allow employee to go to multiple work locations with minimal notice 
• Demonstrates initiative in accomplishing practice goals 

Requirements:

• Basic computer skills
• Favorable result on Background Check
• Ability to read, analyze and interpret information
• Must be at least 18 years of age 
• Must have own vehicle and be insured, licensed driver in current state of residence

Preferred Knowledge/Skills/Abilities:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

HIPPA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures.

Physical Requirements:

• Lifting heavy boxes and accessing high shelves
• Regular bending, lifting, carrying, reaching and stretching
• Ability to remain standing for long periods of time
• Ability to move throughout the office

If you need help performing these functions of your job, please contact the supervisor so that we may engage in the interactive process with you and find reasonable accommodation.

Work Environment:

• Use independent judgment and discretion
• Work under stress with interruptions and deadlines
• Meet customer expectations
• Work changing schedules to meet business demands
• Problem solves, reasons and resolves issues effectively
• Use computer effectively and view computer screen
• Exhibit empathy in all situations

Benefits:

• Paid Maternity Leave
• 401k + Employer Matching
• Optical Education Reimbursement
• Paid Time Off, Holidays
• Medical, Vision, Dental
• Competitive Base Pay + Bonus

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.