Patient Service Rep I - Fort Mitchell Primary Care

Job Title: Patient Service Representative I

Non-Exempt

Job Code: 170001

Primary Purpose

The Patient Service Representative I am primarily responsible for collection of accurate demographic and insurance information from patients to facilitate a successful patient revenue cycle. Based on the operations of the practice, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, answering phones, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. The Patient Service Representative is responsible for compliance with all OSHA and HIPAA regulations, and completion of all duties vital to business operations. The Patient Service Representative is a highly visible position that is always responsible for creating a positive impression with patients, family members and other visitors to the office.

Education

Minimum: H.S. Diploma/GED

Desired: Medical Office Experience

Years Of Experience

1-year experience in a customer service role.

Required Skills And Knowledge

Ability to manage and prioritize multiple tasks, knowledge of Excel, Word, Outlook and PowerPoint and the ability to learn other computer skills. Must have good organizational skills and work professionally with doctors, hospital administration, management, SEP employees and the public.

Other Required Skills And Knowledge

• Extensive knowledge of insurance plans accepted by SEP.
• Knowledge of current practice management and electronic medical record systems (training provided).
• Extensive knowledge of referral process for insurance plans accepted by SEP.

Licenses And Certifications

N/A