Patient Service Coordinator / Scheduler - Full-Time - Hybrid

National Home Healthcare, a Care Advantage company, Voted #1 in Home Healthcare the last 5 years is looking for an experienced Patient Service Coordinator / Scheduler to join our team in a Full-Time capacity.

Our team provides 1 on 1 care in patients' homes with extensive services to provide our patients with the best possible care. This position promotes and supports the Company's core values of Compassion, a positive Attitude, Respect and Excellence.

This position will be responsible for all scheduling functions among all disciplines. This position can be based out of our NOVA (Herndon VA) office or our North Chesterfield/Midlothian office. This position can work regularly from either office or be a hybrid (office/home) position.

We offer competitive pay, along with 17 days of paid vacation and 10 paid company holidays for a work/life balance. Are you passionate about making a difference and seeking to join a winning team? If so, we invite you to apply today!

Essential Job Responsibilities

• Makes all schedule adjustments and ensure compliance with State and Federal regulations.
• Works closely with the Intake department daily to ensure excellent communication on referral volume and clinical triaging of schedules.
• Other duties as assigned.
• Places patients who are currently in hospitals or SNFs on old and run report daily.
• Uploads clinical documentation in the EMR system as needed.
• Aligns visits with clinicians in same geographic region, when possible, to reduce travel and improve capacity and reduce excessive mileage.
• Assists with all scheduling processes from the Start of Care (SOC) through patient discharge.
• Sends out schedules to clinicians on a daily basis at the end of each business day by 6 PM
• Maintain equal distribution of visits amongst the clinician's ensuring productivity is met for all clinicians.
• Daily follow up on all patients in facilities to ensure continued care needs.
• Reschedules all missed visits inside of the Medicare week.

Universal Job Responsibilities

• Embrace change as healthcare and patient care services and techniques are ever evolving
• Maintain an ongoing knowledge of community resources; effectively utilizing these resources to meet the patient's needs and to facilitate optimal outcomes throughout all care services provided
• Submit appropriate documentation based on Company requirements and timing utilizing the Company's current billing and Electronic Medical Records system.
• Adhere to all patient billing and documentation standards and policies
• Be aware and respectful of cultural differences and preferences while performing duties pertaining to patients and/or office staff
• Promote teamwork by supporting coverage needs due to increased patient volumes or staff time off requests/needs
• Adhere to all policies, procedures, standards of care, and corporate compliance requirements and communicate issues as they arise
• Function as a team member demonstrating collaboration with and responsibility to each patient, physician and office team member

Requirements

• Able to work flexible hours if needed to ensure schedules are completed and accurate.
• Proficiency with reading and analyzing data.
• Comfortable working collaboratively in cross-functional teams.
• Minimum of 2-3 years in a medical scheduling role; experience in Homecare Homebase (EMR) strongly preferred.
• Ability to communicate effectively, both verbally and in writing, with all levels of an organization
• Highly organized with attention to detail.

Work Environment

To be effective in this role, you must be able to meet basic physical demands which include the ability to sit, stand, squat, twist and turn from time to time. You must be able to lift a minimum of 20 pounds. Workplace accommodations may be available based on medical recommendations and when it does not create a hardship for the company.

If this position sounds like you and your desire to join a winning team, then we invite you to apply today!

Location: 23224, 23225, 23234, 23235, 23236, 23237, 23173, 23219, 23220, 23221, 23222, 23223, 23224, 23225, 23226, 23227, 23228, 23229, 23230, 23231, 23233, 23238, 23294, 20170, 20171, 20190, 20191, 20194

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