Patient Registrar - Clinic

LOCATION: Palouse Pediatrics (WA and ID)

HOURS: M-F 8am-8pm, Sat 8am-1pm (rotating)

JOB SUMMARY:

The Medical Receptionist provides high quality reception needs and customer service to patients, providers and staff in a caring and supportive manner. Provides scheduling and registration service for patients. Interviews all incoming patients to obtain patient demographic and insurance information. Supports clinical staff and providers with obtaining patient paperwork and/ or patient care as needed.

QUALIFICATIONS:

Education/Training: High School diploma or equivalent.

Experience: No previous experience required. Previous related medical experience is preferred.

License/Registration: None required.

ESSENTIAL FUNCTIONS:

Planning and Prioritizing

Greets and admits all patients, families and visitors into the clinic. Answers and routes incoming calls.

Information Gathering

Obtains consents for treatment and insurance billing purposes. Schedules all patient appointments. Communicates with other organizations to gather patient information that is needed prior to patient arrival. Interviews patients to obtain accurate and necessary patient demographic and insurance information.

Decision-Making

Follows all polices/procedures when making a decision.

Communication

Communicates appropriately with patients, coworkers, and physician offices and any other individual necessary to perform essential job functions. Answers or sources patient inquiries to the appropriate party. Maintains accurate records and documentation on computer system.

Technical Proficiency

Registers and schedules all patients quickly, efficiently, and accurately. Reconciles cash daily from the cash drawers.

Teamwork

Assists with special projects or assignments as needed. Works with physician offices on gathering patient demographic and insurance information.

Quality

Reviews and receipts payments on patient accounts. Collects co-pays and patient account balances.

Outcomes

Participates in committees or task forces as requested or required.

Personal Education

Attends ongoing within clinic educational activities as needed. Attends department and staff meetings.

Work Effectiveness

Follows clinic policies and protocols to work effectively in position.

Reliability

Demonstrates promptness in reporting to work and compliance with meal and break schedules. Completes requested information in a timely fashion. Takes initiative to do other duties as needed.

Education of Others

Educates other staff members on status of patients, documentation and any other communications in their clinic’s control.

Creating a Safe Work Environment

Identifies safety concerns and actively seeks to resolve these issues.

Stewardship

Assumes the willingness to be accountable for the well-being of the larger organization by operating in service, rather than in control, of those around us.

Ethical Conduct

Consistently communicates and collaborates with colleagues about decisions which involve legal and ethical issues. Maintains confidentiality of all patient related information following HIPAA guidelines.

NON-ESSENTIAL FUNCTIONS:

Faxes information as requested. Requisitions supplies and forms. Performs other non-essential functions as requested. Prepares mail for dispatch.

PHYSICAL DEMANDS:

Sitting: 50%. Standing/Walking: 50%.

Occasional lifting/carrying of supplies and equipment weighing up to 30 pounds.

Occasional pushing/pulling of wheelchairs weighing over 200 pounds.

Occasional climbing of stairs to reach other levels of the building.

Occasional stooping/kneeling to reach items on low shelves and to get into low cabinets.

Occasional reaching/handling to complete paperwork.

Frequent fingering to operate phones and computers.

Constant talking/hearing/seeing to interact with patients, staff and visitors.

ENVIRONMENTAL CONDITIONS:

Location: Inside.

Frequent exposure to noise may cause distraction.

Minimal risk of injury due to proximity of moving parts on computer printer, typewriter, and copier.

Minimal exposure to biohazardous materials.

Minimal exposure to drafts.

Pay Range:

We believe Pullman Regional Hospital is extraordinary.

We are a self-sustaining, patient and employee-focused, award-winning hospital with a unique, open, collaborative and inclusive culture.

On a daily basis, more than 500 employees serve patients and communities through Pullman Regional Hospital, the Foundation, and our network of clinics. We are one of the largest employers in Pullman, WA and a community leader in healthcare and philanthropic activities. Together, we continue to raise the bar of expectation for quality healthcare and the patient experience. In this way, the extraordinary for all others becomes the expected at Pullman Regional Hospital.

Our greatest asset is our people. This is our most worthy investment, and it's why we hire passionate people who are aligned in our mission to nurture and facilitate a healthier quality of life for our region.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!