Patient Referral Specialist Jobs

While this position is remote, on-site meetings are required to be attended in-person every 2-3 months in addition to occasional on-site visits on short notice for technology upgrades. There are also in-person onboarding requirements. To be considered for remote work, candidates must reside in one of the following states: South Carolina, Ohio, Arkansas, Connecticut, North Carolina, Michigan, Georgia, & Tennessee.

Job Summary

The Patient Referral Specialist works in department specific referral centers and assists in coordinating referrals to physicians, patients, and post-acute care service (home health, hospice, etc.). This position will be responsible for processing referrals, and handling all activities related to the processing of referrals for the assigned department. Services offered include but are not limited to assisting patients and providers with appropriate referral information, scheduling of appointments, obtaining insurance authorizations, tracking the referral process, entering demographic/referrals in the electronic medical record, follow up phone calls to offices and/or patients, collaborating with providers for decision making, and providing healthcare related information.

Minimum Qualifications

Education: High School diploma or equivalent (GED).

Experience: A minimum of one year experience working with referrals in a healthcare environment; or two years’ experience in a medical setting. Familiarity with medical terminology preferred.

Licensure/Certification: N/A

Primary Source Verification (if applicable): N/A

Knowledge/Skills: Strong organization and priority setting skills to ensure notification to referring physician offices of scheduled appointments, cancellations, and no-shows. Ability to organize and manage competing priorities. Ability to problem solve and show good judgment. Strong patient-centered focus. Effective verbal and written communications skills. Ability to read, understand and follow oral and written instruction. Ability to follow protocols when working referrals, scheduling appointments and follow-up with referring providers or other offices.

Contacts: Physicians, co-workers, patients, and various referral sources.