Patient Navigator Jobs

Working title: Patient Navigator
Approved by: Human Resource director
Created Date: 04/05/2023
Revised Date: 04/05/2023
Salary Range: $ 21.25-$28.00
EXEMPTION STATUS: FLSA non-exempt
SCHEDULE: 5 days a week
BENEFITS: Medical, Dental, Vision, Paid Time Off, Paid Sick Leave, Holidays, 403(b) Retirement Program, Life Insurance Plans, Worker Compensation, and Voluntary Benefits.
Position summary
This positon will be the voice of the clinic. Helping navigate the patient through the clinic and helping to facilitate the communication with their healthcare provider so that they can get the information needed to get the care that they need.
MINIMUM education requirements

• High School Diploma or GED.
• Associate Degree in Business Administration, Office Management, or related field preferred.
• Ability to read, write, and speak effectively in English. Spanish speaking is recommended.

MINIMUM work experience requirements

• Working knowledge of medical clinics
• Proven work experience managing relationship with the public and co-workers in a healthcare or service-related field.

License/certifications

• None required

OTHER SKILLS

• Bilingual preferred
• Proven problem solving skills and communication skills
• Experience with EMR systems.

Position duties (essential functions)
TITLE

• Interacting and communicating with the patients to get them the care that they need.
• Answering calls and problem solving any questions that patients might have.
• Direct correspondence to the correct area.
• A high degree of integrity and confidentiality must be maintained at all times.
• Perform other duties as assigned.
• This position will work closely with the patients, providers and staff to coordinate care such as: appointment scheduling, specialist referral, general billing questions and medication education.
• Must have and maintain a high level of skill, proficiency and professionalism with any contact or communication with providers and patients.

General

• Complies with facility policies and procedures, including fire evacuation and disaster plans.
• Completes an acceptable work load and accepts additional tasks willingly.
• Demonstrates knowledge and practice of standard precautions for prevention of the spread of disease.
• Deals with interpersonal conflict in a healthy and positive manner.
• Takes appropriate 15 minute breaks and 30 minute for lunch, or notifies Department Lead via email when unable to do so.
• Plans and organizes work activity to complete scheduled assignments on time.
• Complies with facility attendance policies and procedures; meets attendance requirements of the job.
• Exhibit a caring attitude to co-workers and visitors, including working cooperatively with others for a positive work environment and team-building atmosphere.
• Requests help and/or guidance as necessary in order to safely perform assigned duties.
• Participates in self-growth opportunities/requirements and participates in training opportunities, in-services and meetings per department and facility policy.
• Completes occurrence and all other reports per facility policy.
• This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.
• Understands and follows the chain of command when dealing with problems and concerns.

Competencies and Annual Requirements
AS REQUIRED FOR THE JOB:

• Annual HOSPITAL & JOB SPECIFIC Skills Competencies
• Annual Education
• COMPLIANCE WITH ALL HOSPITAL EMPLOYEE HEATLH REQUIREMENTS INCLUDING INFLUENZA VACCINE AND OTHER VACCINATIONS AS REQUIRED BY POLICY.

POSITION (MINIMUM) REQUIREMENT CHECKLIST
OTHER SKILLS
Organizational
Verbal
Interpersonal
Customer Relations
Grammar/Spelling
Read/Comprehend written instructions
Follow verbal instructions
Computer: EMR, Outlook, Word
Typing, Clerical Competence
Other (specify)
PHYSICAL REQUIREMENTS
Sedentary work - (prolonged periods of sitting and exert up to 10lbs force occasionally)
Light work - (Exert up to 20lbs force occasionally, and/or up to 10lbs force constantly)
Medium Work - (Exert up to 50lbs force occasionally, up to 20lbs frequently, and/or up to 10lbs constantly)
Heavy Work - (Exert up to 100lbs force occasionally, 50lbs frequently, and/or 20lbs constantly)
Very Heavy Work - (Exert over 100lbs force occasionally, over 50lbs frequently, and/or over 20lbs constantly)
OTHER:
Evaluate the requirements and activity percentage in time for this position based on the following:
1 - Not at all (0%)
2 - Occasionally (1-33%)
3 - Frequently (34-66%)
4 - Continuously (67-100%)
1 Climbing
2 Bending
2 Crouching
1 Squatting
1 Crawling
2 Kneeling
2 Balancing
2 Reaching above head
2 Reaching above shoulder
2 Twisting at waist
1 Push/pull
1 Lift/carry
2 Lift from floor level up
2 Lift from waist level up
MENTAL/ EMOTIONAL REQUIREMENTS
Manages stress appropriately
Makes decisions under pressure
Manages anger/fear/hostility/violence of others appropriately
Handles multiple priorities
Works independently
Work in confined/crowded areas
HAZARDS
Exposure to toxic/ caustic chemicals
Exposure to extreme conditions
Exposure to dust/ fumes/gasses
Exposure to electrical shock
Exposure to x-ray/Electromagnetic radiation
Exposure to high pitched noises
Exposure to communicable disease
Exposure to blood and/or body fluids
Exposure to excessive sunlight or works outdoors
CRT (Computer monitor)
Hear alarms/telephones/tape recorder/normal speaking voice
Have good manual dexterity
Have good eye-hand-foot coordination
Ability to see
Minimum requirements of this position require individual to:
YES Stand for varies hour(s) p/day
YES Sit for varies hour(s) p/day
YES Walk for varies hour(s) p/day
Perform repetitive tasks/motions
Distinguish colors
LIST PERSONAL PROTECTIVE EQUIPMENT THAT MAY BE USED IN THIS POSITION:
Gloves
Gown
Mask
Respirator N1
Face Shield/Goggles
Aprons
Other (specify):
LIST OTHER PREFERRED KNOWLEDGE/SKILLS/ABILITIES NOT PREVIOUSLY LISTED AS A REQUIREMENT:
None, although St. Vincent Health reserves the right to amend, add, or delete any preferred knowledge, skills, or abilities related to this position in its sole discretion and at any time.
LIST OTHER PREFERRED KNOWLEDGE/SKILLS/ABILITIES NOT PREVIOUSLY LISTED AS A REQUIREMENT:
None, although St. Vincent Health reserves the right to amend, add, or delete any required knowledge, skills, or abilities related to this position in its sole discretion and at any time.
I have reviewed these job requirements and verify that I can perform all the essential functions of this position.
Employee Signature: __________________________ Printed Name: __________________________ Date: _________
St. Vincent Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Vincent Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.