Patient Engagement Specialist Jobs

HarmonyCares is one of the nation’s largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission – “Through Compassionate Patient-Centered Care in the Home; We will Provide Exceptional Outcomes across our Continuum of Services”

Our Values – Respect, Integrity, Teamwork and Excellence - are leading us to a better tomorrow for patient care.

Why You Should Want to Work with Us

• Tuition, Professional License and Certification Reimbursement
• Paid Orientation and Training
• Health, Dental, Vision, Disability & Life Insurance, and much more
• Established in 11 states
• Paid Time Off, Holidays and Volunteer Time
• Great Place to Work Certified
• Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!
• 401K Retirement Plan (with company match)

Responsibilities

The Patient Engagement Specialist is responsible for new patient acquisition. The role is critical to drive the growth of the organization and meet our patient engagement commitments to HarmonyCares customers and partners. The Patient Engagement Specialist is responsible for reaching out to eligible patients to explain services, addressing a variety of inquiries, gathering feedback, and scheduling new patient appointments. The Patient Engagement Specialist is to address questions quickly while providing responses and meeting the needs of the patient and HarmonyCares internal team members in a timely, calm, and professional manner. The PES develops a deep level of trust with patients in a vulnerable chapter of life, understanding their needs, engaging the patient on how HarmonyCares can best support them and their families, and orchestrating the initial engagement with the clinical team.

Essential Duties And Responsibilities

• Demonstrate a high level of professionalism and continuous improvement while participating in the call quality monitoring processes
• Utilizes exceptional communication and social skills to clearly explain services and needs to patient/family
• Conduct outbound calls to eligible patients and working to facilitate efficient scheduling of initial in-home appointments
• Ensure patients receive a detailed explanation of program services
• Document accurate and concise patient/family feedback and special needs during each call in our systems, enabling our market-based clinicians to provide excellent care during each appointment
• Must achieve and sustain expected metrics set by department leadership to include but not limited to: Quality Scores, Acceptance Rates, Number of Patients Engaged and Alignment with Harmony Care Core Values
• Expedite emergency clinical calls as needed
• Demonstrate compassion for individual needs, attention to detail, and collaborating with other team members
• Thoroughly and accurately document call notes and scheduling details in electronic system
• Complete ongoing training and coaching programs for further skills development by deadlines
• Perform other duties as assigned
• Process new appointments or changes to existing appointments
• Work collaboratively and efficiently with other corporate and market based team members to ensure patients receive exceptional service

Qualifications

Required Knowledge, Skills and Experience

• Ability to multi-task while given competing priorities
• Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner
• Excellent data-entry skills and proven ability to navigate multiple computer screens
• Excellent written communication skills with success in providing notes, updates, and written communications via computer systems
• Ability to communicate in an empathetic, compassionate, and professional demeanor at all times
• Excellent communicator with an uplifting and personable manner with outstanding phone etiquette
• Demonstrates short and long-term persistence in meeting objectives and personal development
• High school diploma
• Ability to adapt to new systems and changes as required and apply guidelines/procedures
• Ability to analyze problems and resolve issues in a rapid, direct and complete manner

Preferred Knowledge, Skills And Experience

• 1 year or more of experience and success in exceeding individual and team goals in an inside sales, telephonic sales, fundraising or similar position
• Working knowledge of the healthcare industry
• Ability to speak multiple languages fluently
• Bachelor’s degree

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.