Patient Educator Jobs

Locations: Placeholder, MN, United States of America; Minnetonka, MN, United States of America
Respicardia
This position is responsible for helping patients learn more about Central Sleep Apnea, their diagnosis and the remedē therapy. The Patient Educator is primarily dedicated to establishing trust and confidence with our patients and helping them assess the viability of our therapy as an option by referring them to our network of healthcare professionals.
Essential Functions:

• Interact with the providers and the facility.
• Introduce the therapy/company to interested patients in a fact-based and compliant manner.
• Answer questions posed by patients and their caregivers.
• Use a variety of tools to connect patients, healthcare professionals, and team members.
• Refer patients to healthcare providers and engage them in the Patient Pathway.
• May include training other team members and consulting with our commercial team on specific patient issues or questions.
• Develop a solid understanding of our therapy and its clinical application.

Position Requirements:

• Team-player mindset and willingness to collaborate.
• Strong problem-solving skills.
• Proficiency with a variety of software and communication tools.
• 10+ years of experience in a healthcare setting, interacting with patients.
• Exceptional communication skills, both written and verbal.
• Ability to self-manage time and activities with an aptitude for change and adaptability.
• Detail oriented – ability to manage multiple patient cases and streams of communication in parallel.
• RN or LPN certification.
• Ability to listen to patient needs, prioritize needs/requirements and communicate them to cross-functional teams.
• Customer and patient focused experience.

Preferred Qualifications:

• Experience with a medical device company.
• Experience providing education to patients/customers.
• Experience with active implantable medical devices.
• Spanish speaking and writing ability.
• Experience with sleep disorders and/or a sleep laboratory.
• Experience with the business and insurance aspects of healthcare.