Patient Access Rep Jobs

Brief Description
Purpose of Job
This position is responsible for complete and accurate pre-registration and registration of various patient types, including, inpatient admissions, outpatient, emergency services, and same day surgeries at multiple locations.
Job Functions

• Efficiently registers patients, in person or via phone, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
• Assigns the appropriate Guarantor for each patient.
• Reconciles and performs end of day cashier duties
• Works with internal staff and third party payers to obtain information necessary for the registration.
• Meets established quality and productivity standards/requirements
• Collects financial obligations from patients and provides financial counseling and/or estimates when appropriate.
• Completes the MSQ, as appropriate, for patients with Medicare
• Assists and refers internal and external customers to proper resources for questions.
• Ensures patients receive necessary disclosures, privacy information, and signs the Consent to Treat documentation.
• Provides professional and courteous customer service to internal and external customers.
• Adheres to strict confidentiality when handing patient information.
• Ensures inpatient notification process to third party payers is completed within established timeframes.
• Performs other duties as assigned
• Verifies insurance eligibility and benefit information using real time eligibility; reviews the insurers response to each verification request and takes appropriate action based on the response to ensure the proper insurance plan and billing address are entered in the system.

Minimum Education/Work Experience

• Familiar with medical terminology
• High school graduate or equivalent
• Strong customer service experience
• 1-2 years previous healthcare experience

Knowledge/Skills/Abilities

• Ability to perform basic math functions and count money
• Ability to serve patients in a friendly and efficient manner
• Ability to work autonomously and as a team
• Capable of making independent decision with the use of strong critical thinking and problem solving skills
• Ability to meet and maintain the necessary background checks as aligned with position functions
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions mentioned above
• Ability to respond appropriately to unpredictable situations and diverse patient populations
• Ability to multi-task and high attention to detail
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above
• Ability to effectively handle high-stress fast paced environment
• Knowledge of basic computer functions and Microsoft Office applications

Preferred Qualifications

• Bilingual
• Post-secondary education in a related field

Cognitive and Mental Demands
Time Awareness - Frequent
Writing - Continuous
Initiation of Work - Continuous
Memory - Continuous
Receptiveness to Change - Frequent
Reasoning - Continuous
Required Sequences in Work - Continuous
Problem Solving - Continuous
Attentiveness Duration - Continuous
Social interactions - Frequent
Mathematical Aptitude - Occasional
Conflict Management - Occassional
Reading - Continuous
Detail Oriented - Frequent