Patient Access Assistant: Mpg - Internal Medicine

Summary

Performs receptionist, registration, and clerical duties associated with registering patient for inpatient and outpatient services.

Detailed Responsibilities

• Responsible for managing physician calendars.
• Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.
• Round with patients in practice to ensure Excellent Patient Experience is met. Follow-up on reported issues and assist with service recovery.
• Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Performs general clerical duties including assisting with the front/back desk as well as scheduling appointments. Assist with signing up patients/Proxy with MyChart activations and Telehealth visits.
• Work Department incoming referral work queue daily. Assist patients with appointments in other specialist offices as requested/referred by our physicians.
• Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and coordinate surgical/procedural/diagnostic testing and DME as appropriate. Assists in completing surgical orders as directed by department. Routes as appropriate.
• Builds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties.
• Meets with surgical/procedural patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process, pre-procedure instructions, and addresses concerns and questions. Schedule patient/family surgical conferences.

Essential

Competencies and skills:

• PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
• ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• PATIENT ACCESS: Performs assigned duties related to the admission of patients.
• PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
• VERIFYING INSURANCE: Verifies and enters insurance information and authorization/referral requirements.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• ACCURACY & QUALITY: Completes work assignments within established quality and/or quantity standards.

Education

Essential:

• High School Diploma or Equivalent

Credentials

Education equivalent experience:

Essential

Other information:

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: One (1) year experience in a clinical office setting.

Proficient in basic computer skills and customer service experience preferred.

Essential

Working conditions:

• Seeing - Near 60.00%
• Seeing - Far 60.00%
• Bending and Stooping 40.00%
• Hazardous Chemicals 20.00%
• Biological Hazards - Skin or Ingestion 40.00%
• Walking 60.00%
• Distinguish Color 60.00%
• Repetitive Movement Hand/Arm 60.00%
• Bio hazardous Waste 40.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient 40.00%
• Standing 60.00%
• Blood and/or Bodily Fluids 40.00%
• Hearing Acuity 60.00%
• Depth Perception 60.00%
• Reaching 60.00%
• Computer Monitor 60.00%
• Keyboard Entry 60.00%
• Communicable Diseases and/or Pathogens 40.00%
• Sitting 60.00%
• Biological Hazards - Respiratory 40.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient 40.00%
• Audible Speech 60.00%

Organizational Profile

Since its inception in 1953, Memorial Healthcare System has been a leader in providing high-quality healthcare services to South Florida residents. Today, it is one of the largest public healthcare systems in the nation with over 13,000 team members and highly regarded for its exceptional patient- and family-centered care. Memorial's patient, physician and employee satisfaction rates are some of the most admired in the country, and the system is recognized as a national leader in quality healthcare.

Memorial has a reputation as one of Florida's leading healthcare systems and is supported by a distinguished medical staff. In fact, the vast majority of physicians are board certified or board qualified in their specialties and have been trained at many of the nation's finest medical schools and hospitals. Because of its distinguished medical staff and services, Memorial draws patients from South Florida and beyond.

Many prestigious healthcare awards have been earned by Memorial Healthcare System and its facilities. The accolades include: Modern Healthcare magazine's Best Places to Work in Healthcare, Florida Trend magazine's Best Companies to Work for in Florida, 100 Top Hospitals, Consumer Choice Award, Best-Run Hospital, Best Nursing Staff, Best Pediatric Hospital and Best Maternity Hospital.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.