Part-Time Online Shopper (Click N Go)

As orders emerge, shop for our Online Grocery Guest while providing only the best quality product in an organized and efficient manner. The part-time Online Shopper will be responsible for picking orders to guest satisfaction, returning to primary duties (Cashier, Bagger, etc.) following order fulfillment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains professional appearance at all times
• Potential additional tasks as assigned
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Ability to work independently and make sound decisions based on the information provided
• Understand how to navigate and troubleshoot the online website
• Utilize time management skills to efficiently organize schedule to handle numerous responsibilities and assigned tasks
• Assist with quickly retrieving orders from staging location(s) upon guest arrival, process payment and coupons, and load groceries into guest’s vehicle while informing guest of any order modifications and offering a surprise and delight to guests
• Responsible for picking the product for guest’s online orders ensuring that the freshest and highest quality products are selected, staged in the optimal temperature zones, and following guests notes, both written and verbal
• Ability to work with all departments to communicate expectations
• Report pricing, item location, and incorrect temperature discrepancies to appropriate parties
• Offers suitable substitutions that make sense when items are out-of- stock. Record the reason for the out of stock on the hand held device
• Maintain organization and cleanliness of the Online Grocery area, including staging areas in compliance with company procedures and policies
• Relays order information to guests as needed
• Provide in-store and online support for guest inquiries as they relate to Online Grocery
• Follows all processes set forth by Festival such as “bagging as items are scanned” to ensure all items are bagged and accounted for properly
• Flexibility in daily activities; will be tasked with Online Shopper duties as orders arise and primary position

QUALIFICATIONS

• Self-starter with ability to work with minimal supervision
• Successfully obtain a liquor license
• Proficient in Microsoft Office, including Outlook, Excel, and Word
• Excellent verbal and written communication skills

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials
• Ability to bend, kneel and stand for extended periods of time
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Must work in hot and cold environments

WORK SCHEDULE

The Online Shopper is an hourly part-time position (less than 28 hours per week) The work schedule may include mornings, afternoons, evenings, weekends, and holidays.

Festival Foods serves guests in 40 full-service, state-of-the-art supermarkets throughout Wisconsin. At Festival Foods, we're not simply selling groceries, we're on a mission! Every business decision we make is based on our "Boomerang Principle"--empowering our associates to make decisions and take actions that will "Bring the Customer Back". We are proud to be a family and employee-owned company.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.