Part-Time Benefit Center Advocate (Work 100% From Home)

Right Pay! Right Schedule! Right at Home!

We are seeking part-time employees (Member Advocates) to support our clients by taking phone calls regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

Why this Role is Right for You:

• Great Pay! ($17.00 per hour)
• The Ability to Create a Custom, Long-Term, Schedule
• Our Early Pay program enables you to get paid within 48 hours of your shift!
• Access Early Pay via an app or physical card…anytime, anywhere…at no cost to you!
• 100% Remote - Work & Train from the Comfort of Your Home
• Opportunities to earn Surge Pay, $3.00 more per hour, at our busiest times (surge pay opportunities will be communicated by your supervisor)

Benefit Center Member Advocate Schedule/Hours:

• 6:00 AM MST - 6:00 PM Mountain Standard Time
• Part-time Advocates must work a minimum of two hours per shift
• 5:00 AM PST - 5:00 PM Pacific Standard Time
• Schedule must fall between Monday – Friday (we are not open weekends)
• Hours worked (M-F) must fall within the following windows:
• Work One Day a Week or Five: Mornings, Afternoons, or Evenings. Twenty hours a week, thirty-five, or something in between!

Benefit Center Member Advocate Details:

• Take accountability for entire process from receipt of work to resolution
• Ensure compliance in all areas of processing, completing all transactions timely and accurately
• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly

What You Need to Make the Cut:

• Strong interpersonal skills to find success in every opportunity
• Ability to adhere to an established schedule and attendance policies: you can create a highly customized schedule that suits you…however (once set) the expectation is that you consistently and reliably maintain the agreed upon days/hours of your schedule.
• Comfort level with technology – we are a technology company!
• Strong customer-centric mindset
• Experience with Health Spending Accounts (FSA & HSA) (preferred but not necessary)
• Team player mentality, someone who strives for excellence
• Healthcare benefits or insurance industry experience (preferred but not necessary)
• Exceptional phone etiquette and communication skills

BYOT (Bring Your Own Technology) - In This Role You Will Utilize Your Own Technology

We Require that You Have:

• Ethernet Cable Connection
• USB Enabled Headset
• Windows Enabled PC/Laptop or MacBook (Chromebooks and Tablets are NOT supported)
• Internet speeds of above 50 Mbps (Download) and 5 Mbps (Upload)

We also highly recommend that applicants possess a 2nd monitor (screen) when performing the role.

Training:

• However, there will be up to 40 hours available each week to complete training. The amount of time needed for self-guided training sessions depends on each individual and the pace of learning they are most comfortable with. New advocates can complete the self-guided learning as fast or as slow as they prefer, if it is completed by the specific dates given.
• Training will be a combination of live virtual classroom training and self-paced coursework (all completed from your home).
• On average, new Advocates will spend 25 hours each of the three weeks completing training.
• Businessolver will provide a 3-week (16-workday) training program (paid) prior to “going live”.

Due to a large and exciting amount of interest in this role...Businessolver has partnered with XOR to implement a streamlined and cutting-edge application. The chatbot will ask you a series of questions for our team to learn more about you and your interest in the role. It's quick, easy and a great way to get started on your employment journey.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.