Parts Counterperson/Trainee Jobs

Job Summary: We are looking for a Parts Counterperson Trainee with a desire to pursue a career in the Automotive Industry. Some parts experience is a major plus but not required. We will train the right candidate.
Pay Range:
$40,000 - $60,000+
Benefits

• Employee Pricing on vehicles and services
• Health, Dental Vision
• Paid sick time
• FSA
• Opportunity for growth
• Supplemental Insurance
• Paid vacation after a year
• Discount on parts
• 401K

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Essential Duties include the following. Other duties may be assigned.
• Assists outside sales representatives with their orders.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Makes sure all internal requests for parts are billed on service repair order.
• Follows up on back-ordered parts.
• Answers phone calls, providing price quotes and other information.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Maintains professional appearance.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Provides high level of service to internal and external customers.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Receives payment from retail customers or obtains credit authorization.

Qualifications

• Multitasking skills, required.
• Ability to read, write and speak English fluently, required.
• Spanish Bilingual a plus.
• Ability to concentrate and accomplish tasks despite interruptions, required.
• High school diploma or equivalent, required.
• Training in customer service/customer satisfaction a plus.
• Automotive experience a plus.
• Proficient use of computers/business machines, required.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.