Parts Counterperson 2Nd Shift 11:30Am-8:00Pm

Rihm Family Companies, Inc. (RFC) is a 4th generation family-owned and operated business specializing in the heavy-duty truck industry. RFC employs 360 people in 22 locations, and includes Rihm Kenworth, a Kenworth truck dealer; RMC Truck Parts, a parts sales company; Rihm Leasing, a truck rental, financing and leasing company; and Rihm Global Sales, which handles international truck and parts sales. Founded in 1932 under the name Rihm Motor Company, Inc., Rihm Kenworth is the second-oldest continually operated Kenworth dealer in the world. Rihm is a growth-oriented company, focused on doing the right thing always, while providing exceptional service with fairness to all stakeholders.
JOB SUMMARY:
Sells industry related parts over the counter, phone, email or in person while providing superior customer service to all customers.
BENEFITS WE OFFER:

• Company Discounts (ex. Verizon Employee Discount)
• Employee Assistance Program
• Generous Personal Time Off Plan (PTO) + Holidays
• 401(k) Savings Plan + Employer Match
• Health Savings Account (HSA) with Employer Contribution
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Medical, Dental, Prescription & Vision Coverage
• Flexible Spending Account (FSA)
• Company Paid Training
• Employer Paid Basic Term Life and AD&D Coverage

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Maintains accurate records of all repair orders, invoices, insurance estimates and special order parts.
• Inspects cores and processes monthly returns to vendors.
• Providing accurate and timely price quotes and other parts-related information to customers.
• Coordinates and processes orders for shipment, delivery or pick-up.
• Issues credit for returned goods.
• Reviews open-order reports and closes/voids invoices within 60 days.
• Makes outbound sales calls as required.
• Up-sells customers with related parts.
• Responsible for developing and growing accounts as assigned.
• Participates in all training programs that are made available and keeps current on new products and product updates.
• Pulls orders for customers and helps load parts into vehicles.
• Inventory responsibility to include cycle counts, out-of-stock notifications to management, out-of-stock materials locating and ordering when needed, assigned out-of-stock replenishments, back-ordered and will-call parts follow-up.
• Makes informed decisions regarding credit assuring to comply with credit guidelines provided by company.
• Other duties to meet business needs.
• Assists internal and external customers in obtaining required parts in a friendly, professional manner.
• Stays connected to other employees and customers through the use of email, voicemail as well as other forms of communication.

ESSENTIAL EDUCATION and EXPERIENCE QUALIFICATIONS:

• 6 months plus automotive or truck parts experience

KEY ATTRIBUTES / SKILLS / CHARACTERISTICS:

• Organized
• Basic computer skills
• Effective at multi-tasking
• Excellent customer service and interpersonal skills

PREFERRED QUALIFICATIONS:

• Truck dealership experience
• High school diploma or GED

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is frequently required to stand, walk, sit, talk, hear and may occasionally kneel or crouch.
• The employee may occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision and depth perception.
• The employee is regularly required to use arms, hands and fingers to grasp, type, pull and reach.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee may be exposed to fumes or airborne particles.
• While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and vibration.
• The noise level in the work environment is usually moderate and occasionally loud.

This job description is not designed to contain a comprehensive list of tasks, responsibilities or duties. Rihm Kenworth reserves the right to amend this document to meet legal, business and organizational requirements as necessary.