Parts Counter Representative Jobs

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SCHLOSSMANN HONDA CITY seeks to partner with an Automotive Parts Counter Representative who's looking for a new and better opportunity.
Parts Counter Representative Responsibilities:

• Receives payment from retail customers or obtains credit authorization.
• Solicits assigned accounts by phone.
• Provides high level of service to internal and external customers.
• Cleans computer terminals and printers daily.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
• Other tasks as assigned.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Issues and tracks requested shop tools to technicians.
• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Keeps current on new products and product updates.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Sets up orders for daily shipment, delivery or pick-up.
• Ensures that all charge sales are signed by the customer.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Makes sure all internal requests for parts are billed on service repair order.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Participates in all training programs that are made available.
• Ensures that all customers receive their copy of the invoice.
• Follows up on back-ordered parts.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Answers phone calls, providing price quotes and other information.
• Keeps front and rear counter areas clean and uncluttered.
• Maintains professional appearance.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Pulls and fills orders from stock.

Benefits

• Discounts on Products and Services Group Wide
• Great Pay (Negotiable Based On Experience and Proficiency)
• Health, Dental, Vision, Life and 401k with Employer Match
• Excellent Schedule

Qualifications

• Dedicated
• Must be highly motivated
• Possess a sincere desire for customer satisfaction.
• Well organized

Requirements

• Pass a pre-employment background check
• Valid driver's license and clean driving record
• Pass a pre-employment drug screen

This is a full time position, with some Saturday hours.
Schlossmann Automotive has been serving Wisconsin's greatest automotive customers, and setting the example for quality leadership in the Midwest for over 50 years. With two of the most successful stores in Wisconsin, (Honda City and Subaru City) we continue to build on the principals our founder, Bob Schlossmann, set as the foundation of our continued growth. "You're only as good as the people you surround yourself with."
Apply Online Now, or Email Your Resume to Craig Manka, Parts Director at [email protected]
Schlossmann Automotive Group is an Equal Opportunity Employer.