Parts Advisor Jobs

Fox Motors has a Parts Advisor opening in Grand Rapids, MI at Fox Honda. You would contribute to our overall vision, “Working together moving people throughout life,” by developing and maintaining trust with our customers and internal team that will build long-term relationships.
Key Responsibilities
The Parts Advisor is a trusted expert that plays an active role in the parts department’s success. As a Parts Advisor, you are responsible for assisting and selling parts to all customers, over the counter, through the shop, or on the phone. Fox Motors is looking for a Parts Advisor that is customer focused, has a desire to work with technology, and outstanding communication skills. If you are ready to put your career in gear, Apply Now!
Key Responsibilities Include The Following. Others May Be Assigned.

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Assists outside sales representatives with their orders.
• Sets up orders for daily shipment, delivery, or pick-up.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Ensures that all charge sales are signed by the customer.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Keeps current on new products and product updates.
• Follows up on back-ordered parts.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.

Skills & Experience

• Ability to multi-task, prioritize, and manage time effective.
• Experience and desire to work with technology to drive an exceptional customer experience.
• Excellent communication, organization, and follow-up skills.
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

What Fox Motors Offers

• Accident Insurance
• Supplemental Life Insurance
• 401(k) with Employer Match
• Employee Discounts
• Growth and Development Opportunities
• Short-Term and Long-Term Disability
• Flex Spending
• Medical, Dental and Vision
• Group Life Insurance (Company Paid)
• Wellbeing Program
• Paid Vacation, PTO, and Holidays
• Employee Assistance Programs

As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!