At Bozzuto, it’s all about experience. Whether it’s the experience you bring, gain or give, we want your journey to be exceptional. Guided by our core values of creativity, concern, passion and the pursuit of perfection, we’ve been creating inspiring, engaging and vibrant communities for three decades.

Primary Responsibilities:

As the Overnight Resident Associate (Sunday-Thursday 11pm-7am), you’re the first person prospects and residents meet when they come home. You take ownership and pride in creating stellar first impressions and building ongoing positive relationships. Your natural ability to strike up a conversation and make people feel “at home” is what enables you to excel. You enjoy personalizing every interaction and consider it a challenge to learn the names and favorite things of all of your customers (that goes for four-legged residents too)

As a Resident Experience Associate, your primary responsibilities include:

• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community
• Planning and executing meaningful events and activities that engage residents and foster a sense of community
• Solving problems and providing timely assistance to residents and prospects with care
• Converting leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood
• Working weekends or evenings depending on the shift
• Contributing to desired occupancy levels by coordinating tours of the community with the leasing team
• Generating awareness, interest and excitement via social media
• Encouraging happy customers to share the love by writing reviews on social networking sites
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators
• A willingness to obtain a leasing license within your first 90 days of employment

You Create Value by:

• Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home
• Meticulously following up with everyone
• Playing an active role in making certain the community is impeccable
• Seeking out opportunities to enhance the customer’s experience
• Solving problems for your customers and treating them like you would your best friend
• Jumping in and covering for team members when needed

What You Bring to Us:

• A kick-butt Pinterest, Twitter, Facebook or Instagram account (aka social media savvy)
• 2+ years’ experience in a hospitality, retail, travel or hotel environment
• A customer-focused mentality
• Proficiency with various software, apps and computer programs
• Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)
• Outstanding communication skills, both written and verbal
• A passion for using the phone to talk and text professionally
• An eye for detail and a knack for anticipating a customer’s needs
• A sharp professional appearance

• Retirement planning. We offer a 401k program with a company match.
• Paid Leave. We provide 20 days of paid time off plus holidays.
• Tuition Reimbursement. Plus many other programs to support career development and growth.
• Health & Wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Competitive compensation. Salary range: $44,000—45,000 (plus additional bonus opportunities)