Oracle Retail Inventory Management Business Analyst

Oracle Retail Inventory Management Business Analyst

We are a fun, talented and driven team dedicated to providing our customers with gorgeous products and a WOW! experience. Family, fashion and philanthropy are at the core of our company and though we move at a very fast pace, we are committed to maintaining a family-oriented work environment and giving back to our community. A passion for great design, dedication to innovation and a strong social media presence are our building blocks for creating a unique and engaging lifestyle brand across all channels, including retail stores, wholesale accounts and e-commerce. Our headquarters are located in the heart of Austin, Texas, and we embrace the unique vibe and energy of our hometown as an inspiration for our brand and company culture.

The Oracle Retail ERP Business Analyst is part of the Applications team that supports a portfolio of enterprise-wide applications and integrations. This role preliminarily owns the application support for Oracle Retail Merchandise Foundation Cloud Services (MFCS) and its integrated solutions. The candidate must have a proven functional understanding of Inventory Management, Allocation/Replenishment, Purchase/Transfer Order Management, and Master Data Management. They should also have a working knowledge of Accounting (Sales Audit, Cost of Goods Sold, Stock Ledger) and Supply Chain (Receiving, Fulfillment, Shipment) related business processes. They will work across multiple departments, with the technology team, business stakeholders, implementation partners and application vendors to design, re-design and implement software solutions and improve business processes to ensure they meet existing and future business requirements. This person may also provide secondary support of other Procure-to-Pay / Order-to-Cash applications (QAD ERP/Financials, KWI Store Backoffice, Coupa Procurement, Centric PLM Sourcing, NuOrder Wholesale).

Primary duties of this position include:

• System enhancements and/or reporting request
• End user documentation and training
• Application management activities (system administration, upgrades, patching, etc.)
• Daily operational system support and issue management
• Project management of small-medium enhancement projects
• Mentoring
• Project, technical and operational support documentation and training
• Participate in projects throughout all phases of the SDLC

Key Job Responsibilities:

• Provide daily operational support as issues occur in the owned applications and integrations working with service desk, senior team members, business users and application vendor(s) as needed
• Review and analyze the efficiency of the existing systems and develop strategies for improving or further leveraging it
• Work with application vendor(s) to manage and coordinate scheduled system maintenances, updates and patches
• Support SDLC during the design process, gathering and documenting business requirements, technical requirements, data mapping, system setups and configurations, plan and execute regression, integration testing, cutover, go-live and post go-live activities.
• Independently manage small-medium application enhancement projects through SDLC
• Work with management and PMO on projects and programs as it relates to Oracle Retail ERP and its integrations
• Provide ongoing training, mentoring and technical guidance to peer business analysts and the rest of the technology team as applicable
• Communicate the impact of system changes and/or downtimes and coordinates the required actions across the technology and business teams
• Create technical and end user documentations and training of system modifications and business process changes
• Evaluate level of effort and articulate technical requirements; identify impact, risk and benefit of alternative solutions
• Regularly meet with decision makers and end users from the various business departments (Planning & Allocation, Merchandising, Accounting & Finance, Production, Sourcing, Wholesale, Fulfillment) to understand changing business needs
• Work with the business stakeholders to evaluate and continuously improve business processes

Qualifications and Skills

• Highly organized, responsible and dependable
• Must possess strong analytical and problem-solving skills to devise solutions to complex problems
• Works independently, with little or no guidance with the ability to efficiently manage multiple tasks
• Bachelor’s degree, preferably in Information Systems or equivalent with a minimum of 5+ years of experience as a Business Analyst
• Excellent communication skills; Able to effectively present complex solutions to technical and non-technical staff at all levels of the organization, across multiple cultures/geographies
• Collaborative and effective at building consensus across the organization
• Proven ability to mentor people
• Worked with multiple, cross-functional business area managers and stakeholders and influenced resolution of conflicting objectives
• Has been in key leadership role in successfully delivering business process and system solutions
• Prior Retail ERP experience with Oracle RMS/MFCS is required and in a cloud environment is preferred; knowledge of QAD is a plus
• Innovative and solution oriented
• Can easily adapt to fast paced, constantly changing environment
• Proven track record in meeting deadlines
• Demonstrated project management abilities and experienced in implementation of software solutions
• Background working on cloud-based solution and has vendor management experience
• Retail environment experience is strongly preferred; experience with Wholesale functions is a plus