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Company | Clarkson Eyecare |
Address | Cincinnati, OH, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-31 |
Posted at | 9 months ago |
Title: Optician
- High school diploma or general education degree (GED)
- Favorable result on Background Check
- Basic computer skills
- Must have own vehicle and be insured, licensed driver in current state of residence
- Ability to read, analyze and interpret information
- Effectively communicate with patients, doctors, and managers
- Promote frames and lenses recommended by the doctor to meet patient needs
- Facilitate patient flow
- Answer inquiries through phone, email, and in person request
- Assist the doctor in preliminary testing
- Verify medical and vision insurances
- Dispense all glasses and/or contact lens orders in E360
- Dispense patient orders and repair and adjust patient frames
- Determine patient wants and needs and selling to exceed their expectations
- Educate and recommend specific lenses, lens coatings and frames to suit patient needs
- Able to operate the auto-lensometer and manual lensometer
- Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
- Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
- General office duties and cleaning to be assigned by manager
- Assist with other Duties as the Office is Needed
- Ensure all job Aids and Policies are followed
- Acknowledge patients in a friendly, approachable way that invites them into the office
- Follow all protocols to keep Frame inventory accurate
- Maintain frame standards with cleaning, organization, full and well-presented areas
- Basic computer skills
- Must have own vehicle and be insured, licensed driver in current state of residence
- Associates Degree; with a minimum of 1 year in a customer interactive position; or equivalent combination of education and experience
- Communication, interpersonal and negotiation skills
- Must be at least 18 years of age
- Favorable result on Background Check
- Ability to read, analyze and interpret insurance forms
- Have ABOC or obtained with first 2 years of employment (preferred, not required)
- Ability to speak effectively before groups of customers or employees of organization
- Ability to write routine reports and correspondence
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to remain standing for long periods of time
- Ability to move throughout the office
- Regular bending, lifting, carrying, reaching and stretching
- Lifting heavy boxes and accessing high shelves
- Problem solve, reason and resolve issues effectively
- Use independent judgment and discretion
- Use computer effectively and view computer screen
- Work changing schedules to meet business demands
- Work under stress with interruptions and deadlines
- Meet customer expectations
- Calculate, manipulate, and interpret numbers/data
- Exhibit empathy in all situations
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