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Customer Service Optician (Cleburne)
Recruited by Family Eye Clinic 11 months ago
Address , Cleburne, 76033, Tx
Optician Jobs
Company | EyeCare Associates, Inc. |
Address | Trussville, AL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-21 |
Posted at | 9 months ago |
An Optician will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. An Optician is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the good and services we offer.
- Dispense patient orders and repair and adjust patient frames
- Dispense all glasses and/or contact lens orders in E360
- Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
- Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
- Able to operate the auto-lensometer and manual lensometer
- Educate and recommend specific lenses, lens coatings and frames to suit patient needs
- Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
- Determine patient wants and needs and selling to exceed their expectations
- Ensure all job Aids and Policies are followed
- General office duties and cleaning to be assigned by manager
- Assist with other Duties as the Office is Needed
- Follow all protocols to keep Frame inventory accurate
- Maintain frame standards with cleaning, organization, full and well-presented areas
- Acknowledge patients in a friendly, approachable way that invites them into the office
- Basic computer skills
- Communication, interpersonal and negotiation skills
- Associates Degree; with a minimum of 1 year in a customer interactive position; or equivalent combination of education and experience
- Must have own vehicle and be insured, licensed driver in current state of residence
- Must be at least 18 years of age
- Favorable result on Background Check
- Ability to read, analyze and interpret insurance forms
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of organization
- Have ABOC or obtained with first 2 years of employment (preferred, not required)
- Ability to remain standing for long periods of time
- Ability to move throughout the office
- Regular bending, lifting, carrying, reaching and stretching
- Lifting heavy boxes and accessing high shelves
- Exhibit empathy in all situations
- Work under stress with interruptions and deadlines
- Meet customer expectations
- Work changing schedules to meet business demands
- Calculate, manipulate, and interpret numbers/data
- Problem solve, reason and resolve issues effectively
- Use computer effectively and view computer screen
- Use independent judgment and discretion
- 401k + Employer Matching
- Paid Maternity Leave
- Competitive Base Pay + Bonus
- Paid Time Off, Holidays
- Optical Education Reimbursement
- Medical, Vision, Dental
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