Ophthalmic Care Coordinator Jobs

About Lumata Health: Blindness is a devastating—but largely preventable—consequence of poorly managed chronic eye diseases like glaucoma, diabetic retinopathy, and age-related macular degeneration. The prevalence of these debilitating diseases is expected to double between 2020 and 2050, outpacing the capacity of providers and contributing to the rising cost of eye disorders in the US, which already exceeds $99B in direct medical costs annually. In over 95% of cases, disease progression can be slowed or stopped; preserving vision and extending healthspan. But it requires tailored, timely, intelligent patient engagement throughout the patient’s lifelong care journey.
Lumata Health is leading the way in leveraging data-driven virtual care management to address this large and rapidly growing problem. Built with $2M in funding support from the National Eye Institute, Lumata Health’s Intelligent Engagement Platform maximizes the impact of multichannel, personalized engagement by our team of JCAHPO-certified ophthalmic care coordinators. Lumata takes a holistic approach to care—combining behavioral and psychosocial information with clinical data to create tailored, high-impact touchpoints. In addition to promoting compliance, we help patients with things like financial assistance programs, prescriptions and refills, insurance issues, transportation to visits, understanding their disease and care plan, and coordinating care with other providers.
With direct medical record access to hundreds of thousands of patients with vision-threatening chronic eye diseases and partnerships with over 800 eye care specialists in 32 states, Lumata Health is driving better outcomes and reducing cost at scale, one patient at a time.
Position Overview: As a Care Coordinator, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. You will work closely with patients, their families, healthcare providers, and our internal teams to develop and implement personalized care plans that address their specific requirements. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey.
Top candidates will have the ability to enthusiastically interact with up to 15 patients per day to provide encouragement, empathy, and support.

• This role is 100% remote with no face-to-face contact with patients.

Please complete this brief Culture Index assessment to be considered for the position: https://go.apply.ci/p/jGfgPV19ypBA5k704ByK
Essential Functions:

• Communication with home health agencies and other community services utilized by the patient
• Assessment and support for treatment regimen adherence and medication management
• Build and maintain a caseload of qualified and physician approved patients by enrolling them into Care Management
• Development, communication, and maintenance of a comprehensive or disease-specific care plan.
• Communication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care
• Patient and/or family/caregiver education to support self-management, independent living, and activities of daily living
• Facilitating access to care and services needed by the patient and/or family
• Collection of health outcomes data and registry documentation
• Identification of available community and health resources
• Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service

Job Type: Full-time
Requirements

• Excellent customer service.
• Certified Ophthalmic Technician (COA) or Certified Ophthalmic Technician (COT)
• Ability to work remotely with reliable Wifi access.
• 2+ years of work experience in eye care,
• Must have a home office or hipaa-compliant workspace
• Ability to work in a team environment with very little supervision.
• Outstanding communication skills, both written and verbal.
• Excellent organizational skills.
• Ability to work during times that individuals are most likely to engage.
• Proficient with Electronic Medical Record (EMR) systems, preferred.

Work Environment:
In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 10Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.
Benefits
At Lumata Health, we know you are more than just an employee. Your health and happiness is important to us. We offer medical insurance for full time employees, 6 paid holidays, and unlimited paid time off (PTO). As we grow, so will our benefits package. We hope you’ll be a part of that growth!

• Parental leave
• Employee Wellness Program
• Life insurance
• Flexible spending account
• Health insurance
• Referral program
• Dental insurance
• Paid time off
• Professional development assistance
• Vision insurance
• 401(k)
• Flexible schedule

Schedule:

• Monday to Friday
• 8 hour shift

Pay: $19.00 - $23.00 per hour
Diversity Creates a Healthier Atmosphere:
Lumata Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English / Spanish
E-Verify Right to Work Poster: English | Spanish

• For application status, please email: [email protected] (No phone calls please)