Operations Systems Support Analyst I

Under general direction, provides analytical and operational support to the Operational Systems Support team while working with varying levels of staff and management to implement projects and manage the assigned applications used for existing portfolios.

Essential Job Functions:

• Assists the Operational Systems Support team in research of system processes that support regulatory and compliance requirements.
• Maintains good punctuality and attendance to work.
• Manages and works on multiple projects simultaneously with varying responsibility and complexity.
• Performs other related duties as assigned.
• Services bought and sold participations, ensuring payments are posted correctly and remitted to participants in a timely and accurate manner.
• Assists the Operational Systems Support team with orchestrating mergers and acquisitions of core banking systems, facilitating the mapping, testing, and balancing components related to assigned applications, minimizing out of balance scenarios, and ensuring accurate core conversions.
• Maintains customer confidentiality at all times.
• Reviews daily reports to ensure accuracy and to mitigate fraudulent activity in core systems.
• Develops and maintains complex reports; analyzes data for upper management utilizing Business Analytic reports and other software applications, including Microsoft Excel.
• Performs timely analysis and submission of documentation and data requested from government agencies.
• Travels for business purposes, as needed.
• Produces accurate, thorough, and timely work, while meeting commitments and following policies and procedures.
• Researches, analyzes, and provides accurate reporting using the Bank’s core software and other resources in an accurate and timely manner.
• Assists the Operational Systems Support team in the development and testing of process and software utilized across the organization to meet current and future business needs.
• Performs moderately complex duties and provides analytical support to the Operational Systems Support team and other departments.
• Follows Bank policy, procedures, and guidelines.
• Handles staff calls by identifying, reporting, researching, and resolving problems for assigned applications.

Knowledge, Skill & Abilities:

• Ability to learn and perform effectively in a fast-paced environment.
• Ability to apply understanding of work objectives to carry out written, oral, or diagrammed instructions.
• Ability to multi-task, manage projects in various stages, and meet exacting deadlines.
• Ability to communicate effectively both verbally and in writing.
• Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to handle confidential information professionally.
• Ability to work under minimal supervision and demonstrate initiative to accomplish work objectives.
• Ability to demonstrate effective problem-solving and analytical skills involving several known variables in situations of a routine nature.
• Ability to analyze and comprehend complex sets of data.
• Skill in using computer and Microsoft Office, including Word, Excel, and Outlook.
• Ability to manage competing demands and adapt well to change.
• Knowledge of administrative and clerical procedures.
• Ability to maintain attention to detail with exceptional organizational and time management skill.

Equipment Used in Job Performance/Working Environment:

• Microsoft Windows-based personal computer, multiple monitors
• Multi-function device – scan, copy, facsimile
• Telephone

Major Job Demands (Physical/Mental):

• Problem-solving
• Decision-making

Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements:

Basic Qualifications:

• Minimum of two (2) years’ experience with Microsoft Office, including Microsoft Word, Excel and Outlook, required.
• Minimum of one (1) year administrative/clerical experience required.
• High school diploma or equivalent required; bachelor’s degree preferred.