Operations Supervisor Jobs

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

Courtyard Montgomeryville

544 Dekalb Pike

North Wales, PA 19454

Overview

The Operations Supervisor is responsible for planning and directing operations to improve productivity and and efficiency.

Responsibilities

• Balance the hotel room type inventory
• Manage Employee Payroll, track attendance ADP, time edits, and conduct call-arounds for OT as needed
• Assist the Director and Assistant Director of Front Office with managing the Front Office operation; in addition to providing support to other departments in the hotel (F&B, Housekeeping and Engineering)
• Ensure all areas of the lobby, Mezzanine level and F&B operations are functioning to Paramount standards (e.g. cleanliness, guest only in authorized areas, bathroom cleanliness, outdoor cleanliness and conditions, elevator cleanliness and functionality, Signage standards)
• Investigate and handle complaints, disturbances, emergencies, etc. during shift
• Monitor and action Nor 1 upsell program
• Attend all hotel required meetings and trainings.
• Perform some Night Audit functions, able to review all Night Audit related functions and able to produce Night Audit reports.
• Coach, train, counsel hourly associates and administer discipline as needed
• Attend and contribute to periodic meetings to maintain favorable working relationships among employees and promote maximum morale, productivity, and efficiency.
• Prepare, copy, and distribute reports as required.
• Handle special guest requests.
• Provide strong lobby presence to assist front desk agents and guest
• Handle guest’s special requests and customer complaints during shift.
• Perform all other front desk duties and responsibilities.
• Provide all aspects of shift coverage in F&B operations as needed

Participate in M.O.D. coverage as required.

Qualifications

• Previous supervisory responsibilities
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and a minimum of 3 years of progressive experience in a related field; or a 4-year degree and a minimum of 1 year of progressive experience in a related field.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Long hours sometimes required.
• Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.