Operations Manager, Special Projects

Description
About Vorto
Vorto is on a mission to increase sustainability and create more jobs by making supply chains more efficient across the entire value chain. Through powerful AI technology, Vorto's autonomous supply chain platform seeks to reduce carbon emissions caused by supply chain transportation, improve the lives of approximately 3.5 million truck drivers and create more jobs across all players in B2B transactions. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-oriented culture that is passionate about the organization's success. Our products have been developed by a world-class engineering team that simplifies complex business problems. We encourage you to visit our careers page and read this blog post to learn more about our culture.
About The Role
Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process? We are looking for an Operations Manager, Special Projects to join us on our journey to facilitate a digital revolution in the B2B supply chain. We are a culture-first organization that works relentlessly to maintain our culture.
The Operations Manager, Special Projects will work with our operations and engineering teams to foster customer relationships through feature development, customer-vendor onboardings, account management and customer retention, process improvement and other special projects within the Operations department. This position will also work directly with the assigned representatives and respective regional managers to assist with company growth. You will also be responsible for overseeing and improving the overall carrier experience as it relates to working directly with the company.
Essential Duties and Responsibilities:

• Liaise between customer users and product team to for new feature evaluation
• Develop strategy and tactics to achieve long-term and near-term strategic objectives
• Leading from the front when necessary and doing whatever it takes to ensure operational success
• Maintains relationships with customer stakeholders, including buyers, influencers, users, and their vendors
• Support operational goals of CFO/COO
• Build and lead a team that focuses on operational excellence, customer service and maintaining a win or die mentality
• Hire, develop, and manage performance and development of colleagues
• Other duties and special projects as assigned
• Establish KPIs to measure performance of various segments and derive actionable insights

Requirements

• Understanding of service-focused operations teams that support a group of customers whose operations are 24/7/365
• Proficiency in Microsoft Office
• Proven ability to work cross functionally across customers’ operations, IT, supply chain, logistics and finance departments while supporting customer adoption
• Current or previous experience as Supply Chain Analyst/Engineer preferred
• Proven track record of exceeding annual targets and KPIs
• Ability to multi-task projects and required tasks in an organized fashion
• Ability to work in a team environment as well as self-motivated in individual projects
• Demonstrate a strong sense of urgency in all projects and an ability to prioritize and re-prioritize as necessary.
• Ability to communicate both verbally and written to all levels of the organization

Educational/Experience Requirements:

• 4-10 years of experience in Supply Chain/Logistics for large shippers and/or technology
• Start-up experience (e.g., Series A, B, or C) strongly preferred
• 1+ years of experience leading a team of 5 or more direct reports
• Bachelor’s degree in at least one of the following disciplines: Electrical Engineering, Mathematics. (MBA is a plus)
• Experience with Customer Change Management preferred

Compensation: $95-125k
Benefits
At Vorto we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.
We offer a competitive benefits package as well as numerous additional perks, including:

• Free or discounted legal program
• Flex and Health Savings Plans
• Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
• Paid Time Off and Holidays
• Company-paid life and short-term disability insurance
• Tuition Assistance
• Competitive compensation package
• Modern office space in downtown Denver with daily coffee, tea, drinks & snacks
• We supply the industry's best hardware and productivity software
• Health, Dental and Vision Insurance
• Company-paid parking or RTD pass
• 401(k) retirement plan with company match
• Employee Assistance Program (EAP)
• Product & Services Discount Program

Vorto is an Equal Opportunity Employer.
Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.