Operations Manager - Multi-Service(Hospitality/Retail)

Responsibilities

Provides supervision of two or more core services at a client site to ensure client satisfaction and retention. Implements strategies to meet Client and Company objectives and achieve profitable growth. Ensures high customer satisfaction through developing team members and delivering quality services.

Key Duties

• Manages the budget by controlling costs (e.g., labor, inventory, equipment, materials), complying with budget requirements and making adjustments when necessary.
• Supervises day-to-day work activities by delegating authority, assigning, and prioritizing activities and monitoring operating standards.
• Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with company safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.
• Directs daily operation of two or more core services at a site to ensure employees have appropriate equipment and resources to perform their jobs and meet goals and deadlines.
• Promotes and supports workplace diversity and inclusion initiatives.
• Establishes operating standards, implements quality improvements, and communicates them to employees.
• Assists in the development of new business service(s) for the client and implements the service program(s).

Qualifications

• Basic Education Requirement - Bachelor’s Degree or equivalent experience
• Basic Functional Experience - 3 years work experience in facilities (e.g., maintenance, plant operations, engineering services, grounds, custodial/environmental, or transportation) or food (e.g., food services or operations, concessions, retail sales, store operations, or vending) services
• Basic Management Experience - 3 years