Operations Manager Jobs

Essential Duties And Responsibilities

• May perform related duties or task as assigned.
• Prepares and submits various reports as required by local, state and federal government, oversees filing and maintenance of reports, records and other documents as necessary.
• Maintains direct oversight and responsibility for the operational functions of the emergency service program including but not limited to the maintenance of the vehicle fleet in a, persistent, “mission ready” status, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics and supply ordering.
• Coordinates the delivery of exceptional emergency medical service treatment and healthcare facility relationships with the regional community outreach coordinator.
• Oversees, guides, and mentors field operations supervisors and staff in the performance of their duties.
• Directly manages schedule II and IV medications, ensures accountability, and performs medication reconciliation.
• Maintains strict compliance with all Pafford Policies & Procedures.
• Performs personnel functions and acts as hiring manager for designated region.
• Ensures the maintenance and cleanliness of all facilities, vehicles and equipment.
• Attends seminars, conferences, workshops, classes, lectures, etc. and reviews professional literature as appropriate to enhance and maintain knowledge of trends and developments within the industry.
• Performs investigations of unusual occurrences as necessary and reports findings to the appropriate department.
• Supports and promotes Pafford EMS culture throughout operation.
• Acts as Pafford liaison in community and governmental affairs. (City Council, Chamber of Commerce, Hospital Boards, and Public Safety Agencies).
• Develops and maintains positive relationships with key stakeholders (Mayor, Governmental Administrators, Healthcare Facility Administration, etc.).
• Acts as front-line point of contact during public relations events.
• Administers disciplinary action as need in compliance with defined policies, procedures, and directives.
• Stays active and engaged in local emergency management planning committees and regional emergency management agencies.
• Reports to the executive committee on matters of operations, business development, governmental affairs.
• Recommends budgetary needs for the operation and provides justification for the budgetary spending.
• Performs supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Emergency Medical Services in assigned region. This position requires previous experience in a non-emergency transfer market. Extensive experience managing relationships with hospitals and other healthcare organizations is required.
• Performs periodic operational and clinical audits as necessary.
• Maintains strict compliance with all rules and regulations set forth by the state and federal programs.

Education And/or Work Experience Requirements

• Must possess and maintain certification for the following: ICS 100, 200, 800, NIMS 700; ICS 300 and 400 preferred.
• Bachelors Degree in a healthcare or public safety related field preferred and/ or five (5) years of progressive work experience in healthcare or emergency services, or Associates Degree with seven (7) years of work experience in healthcare or emergency services, or ten (10) years of progressive work experience in healthcare or emergency services.
• Applicants must live within Coahoma County or no more than 45 minutes from the ambulance station.
• Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives.
• Proficiency with ZOLL RescueNet, Fleet Eagle, ePro, and related programs and applications preferred.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook).
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service. Must have demonstrated experience working with a team of community outreach staff to maintain healthcare facility contracts.

Physical Requirements

• Must be able to lift and carry up to 50 lbs.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal, operate a motor vehicle, and do extensive reading.
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Must be able to talk, listen and speak clearly on telephone.
• Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.