Online Personal Shopper Jobs

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

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Job Title: Online Personal Shopper

Department: Aisles Online

FLSA : Non-Exempt

General Function

Responsible for selecting “the best of the best” products for our online shoppers. Will also be responsible for accurately selecting groceries ordered online by our customers.

Core Competencies:

• Results oriented
• Partnerships
• Customer focused
• Professionalism
• Growth mindset

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities

• Performing other tasks in every way possible to enhance the shopping experience.
• Adheres to company policies and individual store guidelines.
• Making note of and passing along customer suggestions or requests.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Loading or unloading heavy items.
• Escorting them to the products they are looking for.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Accurately selects groceries ordered online by customers.
• Selects, scans, and bags items from all temperature zones.
• Securing products that are out of reach.
• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Assists customers by: (examples include)
  • Escorting them to the products they are looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Reports to work when scheduled and on time.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Selects highest quality produce, meat, and other fresh products.

Secondary Duties and Responsibilities

• Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
• Ensures products maintain proper temperature through the entire process.
• Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival.
• Cart to and place in holding area for pick-up.
• Lift, carry, and load groceries into customer vehicle.
• Tenders customer orders through POS and charge the customer’s credit card.
• Performs other job-related duties and special projects as required.

Education and Experience

High school diploma or equivalent preferred.

Knowledge, Skills, Abilities and Worker Characteristics

• Good verbal and written communication skills.
• Well organized, able to multi-task, and work in a fast-paced environment.
• Must possess the ability to substitute products for customers, upon request and unavailability.
• Ability to work independently and complete daily workload with limited supervision.
• Ability to identify problems, develop and execute solutions.
• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.

Physical Requirements

• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.
• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
• Visual requirements include: ability to see detail at near range with or without correction.

Working Conditions

The duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast-paced work environment.

Equipment Used to Perform Job

Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).

Contacts

Has daily contact with store personnel, customers, and the general public.

Are you ready to smile, apply today.