Online Personal Shopper Jobs

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

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Job Title: Online Personal Shopper

Department: Aisles Online

FLSA : Non-Exempt

General Function

Responsible for selecting “the best of the best” products for our online shoppers. Will also be responsible for accurately selecting groceries ordered online by our customers.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Online Shopping Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities

• Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
• Loading or unloading heavy items.
• Assists customers by: (examples include)
  • Escorting them to the products they are looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Selects highest quality produce, meat, and other fresh products.
• Escorting them to the products they are looking for.
• Reports to work when scheduled and on time.
• Accurately selects groceries ordered online by customers.
• Making note of and passing along customer suggestions or requests.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Adheres to company policies and individual store guidelines.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Performing other tasks in every way possible to enhance the shopping experience.
• Securing products that are out of reach.
• Selects, scans, and bags items from all temperature zones.

Secondary Duties and Responsibilities

• Ensures products maintain proper temperature through the entire process.
• Upon gathering orders, place in storage at proper temperature and promptly retrieve from storage prior to customer’s arrival.
• Tenders customer orders through POS and charge the customer’s credit card.
• Performs other job-related duties and special projects as required.
• Lift, carry, and load groceries into customer vehicle.
• Continually monitors incoming online orders to ensure prompt, on-time fulfillment.
• Cart to and place in holding area for pick-up.

Education and Experience

High school diploma or equivalent preferred.

Knowledge, Skills, Abilities and Worker Characteristics

• Ability to identify problems, develop and execute solutions.
• Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
• Ability to work independently and complete daily workload with limited supervision.
• Well organized, able to multi-task, and work in a fast-paced environment.
• Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
• Must possess the ability to substitute products for customers, upon request and unavailability.
• Good verbal and written communication skills.

Physical Requirements

• Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
• Visual requirements include: ability to see detail at near range with or without correction.
• Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.

Working Conditions

The duties of this position are mostly performed in a retail store setting. This position maybe exposed to dust, noise, and temperature extremes. There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast-paced work environment.

Equipment Used to Perform Job

Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).

Contacts

Has daily contact with store personnel, customers, and the general public.

Are you ready to smile, apply today.