Online Grocery Pick-Up Clerk

Company Name: Fry's Food Stores
Position Type: Employee
FLSA Status: Non-Exempt

Essential Job Functions:

• Perform required opening and closing procedures
• Maintain organization and cleanliness of staging areas and equipment
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Learn and adapt to new and improved processes
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Read and follow directions given in the note section
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Process the orders through the point of sale (POS) system
• Meet/exceed productivity standards
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Ensure quality and freshness of all items chosen
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Assist in training new e-Commerce team members
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.

Minimum Position Qualifications:

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Position Summary:

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time
Shift(s): Day; Evening
Regions: West

States: Arizona
Keywords:

Jobs at Fry's Food Stores: Fry's Food Stores is headquartered in Tolleson, Arizona. The company employs more than 17,000 Arizona residents who help us serve more than one million households per week. Fry's has been providing Arizonans with fresh food at famous low prices since 1960. Fry's Food Stores is a proud member of the Kroger Co. based in Cincinnati, Ohio.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: AZ || Chandler || 2929 E. Ocotillo Rd. || 85249 || Fry's Food Stores || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None