Online Grocery Pick-Up Clerk

Company Name: Smith's Food and Drug
Position Type: Employee
FLSA Status: Non-Exempt

Essential Job Functions:

• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Learn and adapt to new and improved processes
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Process the orders through the point of sale (POS) system
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Read and follow directions given in the note section
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Ensure quality and freshness of all items chosen
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Perform required opening and closing procedures
• Meet/exceed productivity standards
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Maintain organization and cleanliness of staging areas and equipment
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Assist in training new e-Commerce team members
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.

Minimum Position Qualifications:

• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills
• Ability to read shelf tags
• Ability to work without supervision

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Position Summary:

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Education Level: None
Required Certifications/Licenses: None
Position Type: Full-Time
Shift(s): Day; Evening; Overnight
Regions: West

States: Utah
Keywords:

Jobs at Smith's: A division of the Kroger Co. (NYSE:KR) one of the nation’s largest grocery retailers, Smith’s currently operates 139 stores and 95 fuel stations throughout seven western states. Smith’s charitable giving, in partnership with 18,000+ associates, generous customers and suppliers, totaled $13.8 million in cash and food products to local organizations in 2015. For more information visit: www.smithsfoodanddrug.com or https://www.facebook.com/careerarsmiths.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: UT || Lehi || 1550 E 3500 N || 84043 || Smith's Food and Drug || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None