Online Grocery Pick-Up Clerk

Company Name: Mariano's

Position Type: Employee

FLSA Status: Non-Exempt

Essential Job Functions

• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Ensure quality and freshness of all items chosen
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Meet/exceed productivity standards
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Assist in training new e-Commerce team members
• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Read and follow directions given in the note section
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Process the orders through the point of sale (POS) system
• Maintain organization and cleanliness of staging areas and equipment
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Perform required opening and closing procedures
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• Learn and adapt to new and improved processes
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.

Minimum Position Qualifications

• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Excellent oral/written communication skills
• Ability to work without supervision

Desired Previous Experience

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Position Summary

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Education Level: None

Required Certifications/Licenses: None

Position Type: Part-Time

Shift(s): Day; Evening

Regions: Midwest

States: Illinois

Keywords

Jobs at Mariano's: At Mariano's, our values are rooted in the Midwest –we work hard and we believe in the team members that make what we do possible each day. It’s these values that allow us to continue to grow and provide our customers with the best value and service as we have for over 140 years. Here, you’ll find opportunities to advance your career, fulfill a leadership role and be a member of team that is dedicated to supporting our stores and creating a shopping experience that customers love.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names . At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: IL || Oak Lawn || 11000 S Cicero Avenue || 60453 || Mariano's || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None