Online Grocery Pick-Up Clerk

Company Name:Ralphs
Position Type:Employee
FLSA Status:Non-Exempt
Minimum Pay Range:
Maximum Pay Range:

Essential Job Functions:

• Meet/exceed productivity standards
• Learn and adapt to new and improved processes
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• Read and follow directions given in the note section
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Maintain organization and cleanliness of staging areas and equipment
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Ensure quality and freshness of all items chosen
• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Assist in training new e-Commerce team members
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Process the orders through the point of sale (POS) system
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Perform required opening and closing procedures

Minimum Position Qualifications:

• Basic math skills (i.e., counting, addition, and subtraction)
• Ability to read shelf tags
• Excellent oral/written communication skills
• Ability to work without supervision

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Position Summary:

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening; Overnight
Regions: West

States: California
Keywords:

Jobs at Ralphs: At Ralphs, our people make us who we are. They are more than just our associates, they’re part of the communities we serve. We offer a variety of exciting opportunities in every area of our operation. Whether you want to create a fast, fun and friendly shopping experience for customers in our stores or you want to be part of our innovative corporate team at our headquarters in Los Angeles, Ralphs is always looking for outstanding associates. Our associates enjoy competitive pay and excellent benefits, along with a positive work environment built on mutual respect and professionalism. If you are interested in building and advancing your career with Ralphs, we invite you to complete an online application today.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: CA || North Hollywood || 10900 Magnolia Blvd || 91601 || Ralphs || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None