Online Grocery Pick-Up Clerk

Company Name: Kroger Stores
Position Type: Employee
FLSA Status: Non-Exempt

Essential Job Functions:

• Must be able to perform the essential job functions of this position with or without reasonable accommodation
• Perform required opening and closing procedures
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
• Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
• E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
• Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
• Maintain organization and cleanliness of staging areas and equipment
• Learn and adapt to new and improved processes
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Ensure quality and freshness of all items chosen
• Meet/exceed productivity standards
• Process the orders through the point of sale (POS) system
• In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Assist in training new e-Commerce team members
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
• Read and follow directions given in the note section

Minimum Position Qualifications:

• Excellent oral/written communication skills
• Basic math skills (i.e., counting, addition, and subtraction)
• Ability to work without supervision
• Ability to read shelf tags

Desired Previous Experience:

• Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

Position Summary:

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Regions: South

States: Georgia
Keywords:

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: GA || Covington || 5341 Highway 20 S || 30016 || Kroger Stores || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None