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Office Support Ii Jobs

Company

Washington County, MN
Address , Lake Elmo, Mn
Employment type FULL_TIME
Salary $18.74 - $25.47 an hour
Expires 2023-06-25
Posted at 1 year ago
Job Description
JOB SPECIFICS

This position will provide in-person customer service to the public in our Parks division. The position will answer phones, provide copy and document processing needs and perform information/reception duties at the front desk. Compile, calculate, enter and maintain data in the computer for reports, coordinate campground and facility reservations, help organize festivals and community events, update website information, and other programs related to the area of assignment.

MINIMUM QUALIFICATIONS: High School diploma and two years of office experience, or equivalent; completion of a related business or office certificate program may be substituted for one year of experience.
The finalist for a position vacancy will be required to pass a criminal history investigation at County expense prior to beginning employment with Washington County.
DESIRABLE EXPERIENCE:
  • Paid work experience in entering data in a computer to schedule meetings, prepare correspondence and reports using Microsoft Outlook, Excel, Word, and PowerPoint.
  • Paid work experience with indoor facility or meeting room reservations.
  • Paid work experience with at least one year of cash handling experience in a professional setting.
  • Paid work experience providing excellent in-person customer service to the public.
  • Paid work experience in training staff.
  • Paid work experience with campground, pavilion and/or facility reservations.
SELECTION TECHNIQUE: Your training and experience will be rated based on the required application material submitted and the top-scoring candidates will be forwarded to the hiring department for further consideration.
HOURS / DAYS / LOCATION: 40 hours a week between the hours of 10:00 a.m. – 6:30 p.m. Tuesday through Saturday. Work hours will include evening hours and weekend hours.
This position is based at Lake Elmo Park Reserve. Work schedules (hours and days) and location are subject to change based on department needs.
ANTICIPATED HIRING RATE: $18.74-$21.00 hourly

JOB SUMMARY

This position performs somewhat complex work under general supervision applying knowledge of departmental procedures, records, and regulations and serves as the primary contact in the area of assignment.

This job classification can be found in several departments and/or divisions throughout the County. Because the position varies slightly from department to department, essential functions will be provided for specific positions when vacancies are being filled.

EMPLOYMENT CRITERIA

MINIMUM QUALIFICATIONS: This position requires a High School diploma and two years of experience in the area of assignment, or equivalent. Completion of a related business or office certificate program may be substituted for one year of required experience.

CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE
Core Competencies outline essential business and professional traits necessary to perform this job.

  • Promotes a diverse, culturally competent, and respectful workplace
  • Demonstrates ability to compose correspondence requiring the application of knowledge of methods, procedures, policies and other information
  • Demonstrates skills in keyboarding
  • Demonstrates ability to follow moderately complex oral and written instructions and to learn the procedures involved in maintaining legal, accounting, or statistical records
  • Demonstrates ability to accurately sort and file a variety of materials in accordance with designated systems
  • Demonstrates ability to perform complex administrative or research tasks as assigned in an effective manner; maintain and revise records and to control their use and presentation
  • Demonstrates skill in performing bookkeeping entries and other record keeping or tabulations with accuracy
  • Demonstrates ability to operate general office equipment and perform complex computations accurately and rapidly

DUTIES & RESPONSIBILITIES

Perform duties using knowledge of procedures, records, and regulations:
  • Maintains office equipment and orders supplies;
  • Processes and delivers incoming and outgoing mail;
  • Schedule meetings and assist with coordination of department events;
  • Formats and submits reports under supervision;
  • Performs phone and reception desk customer service;
  • Initiate purchase orders and pays invoices; Collect and record a variety of receipts and disbursements for various funds;
  • Collects fees and processes payments and may balance cash accounts;
  • Drafts various department documents under general supervision; reviews documents for grammatical errors;
  • Communicates technical issues to IT using standard procedures.
  • Records and maintains various departmental documents;
  • Reviews and updates working procedures;
  • Enters and maintains data into computer with accuracy; conduct file searches and retrieve documents;
  • May mentor and train other OS II clerical staff;
  • Compile, calculate and prepare reports and billings;

Provide customer service:

  • Answers questions from the public in person or over the phone; refer callers or visitors to appropriate department if applicable.

Performs other related duties as assigned.
WORK ENVIRONMENT
Work performed is sedentary in nature, and typically performed within the Government Center or a Satellite office. Lifting requirement of 15-20 pounds on an occasional basis. Frequent wrist and finger manipulation due to high concentration of filing, compiling, calculating, or computer work. Equipment used may include, but is not limited to, computer, calculator, telephone, camera, and copier/scanner/fax machine.
Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged and with project or activity deadlines and details. Driving or riding to work at a service center, attend meetings, participate in or lead training sessions, etc. may be required. May involve exposure to environmental conditions.
Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.

This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.


Washington County offers a comprehensive benefit package (Download PDF reader) including paid time off, holidays, medical, dental, vision, life and long-term disability insurance.