Office Manager-Sales And Marketing

When you work at The Virginian, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company – one that’s investing in the future of senior living by investing in you. Don’t just do a job. Be part of an extraordinary life!

Position Overview:

The Virginian is actively recruiting for an Office Manager for Sales and Marketing to join our team! This position is one that requires multitasking, fast-paced critical thinking, and to be caring and personable with all potential residents and family members. This position would be the main administrative support and be the liaison for all communications for the Sales and Marketing department at the Virginian. The successful candidate will be passionate about the level of hospitality and services we provide. Further, this role will oversee the move-in process from initial inquiry, first sales and marketing introduction, and finally successful completion of the move-in process. We are looking for the right candidate that would be able to enhance and add to the success of our Sales and Marketing team. This role directly supports the Sales and Marketing team and must be willing to adapt to changing priorities, manage and prioritize calls on a multiline phone system, successfully manage the hand off a new inquiry to a sales team member, and manage the Salesforce database. Further, the right candidate must be able to input or upload vital health information in the Point Click Care (PCC) system. This role requires the successful candidate to be a problem solver as well as a self-starter on addressing and correcting any item that inhibits a successful move-in. There will be some general administrative office responsibilities such as ordering supplies, maintain new resident or inquiry files, and keeping an inventory of marketing materials on hand or restocking as needed. The successful candidate will perform all the required duties and responsibilities while upholding the highest standards of hospitality.

Schedule: Tuesday-Saturday (8-hour shifts)

Compensation Range: ($29.00-$32.00 an hour) base with commission and bonus opportunities

Daily responsibilities for the Marketing Office Manager/Move-In Coordinator:

• Assists and guides future residents in available selections (kitchens, flooring, colors, up-grades).
• Prepares closing documentation and internal communication timely and accurately.
• Assumes responsibilities for personal work areas and maintaining areas in a presentable manner.
• Serves as the primary contract with future resident and families regarding move in logistics, dates, and other details surrounding the move-in.
• Participates in marketing events as directed by the Director of Sales & Marketing.
• Provide administrative support and be the liaison for the Sales and Marketing department.
• Serves as the point of contact for all incoming inquiry calls and walk in tours
• Communicates with internal stakeholders including community leadership and other departments along with vendors as needed regarding any requests for construction/physical plant changes.
• Staffs the Sales and Marketing office to meet business needs which may include evenings, weekends and holidays.
• Provides all vital documentation and paperwork to appropriate clinical team members using the Point Click Care (PCC) system.
• Develops and updates the community move-in guide as needed or on a routine basis.
• Assist in managing Sales and Marketing team’s Salesforce System and assigning leads after successful initial contact has been made.
• Create and Design all Marketing Collateral and Brochures as needed for the community and or marketing campaigns.
• Other duties and projects will be assigned to this role as the needs of the department and residents may change.
• Continuously monitor the Move-in process and strategically develop solutions to barriers that may arise for a successful move in to be completed.

Qualifications we need you to have:

• One year experience in senior housing or healthcare-related field preferred
• One year experience in a Call Center or Customer Support Center preferred
• Two years’ experience in marketing/sales preferred
• Bachelor’s degree (emphasis in sales/marketing preferred)
• One year experience in hospitality preferred.

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status. Please note that all employees are required to provide proof of COVID-19 vaccination, or apply for and receive an approved exemption, as a condition of employment.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

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