Nursing Informatics Sys Specialist I

Duke Nursing Highlights:

• Relocation Assistance (based on eligibility)
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System is designated as a Magnet organization
• Quality of Life: Living in the Triangle!
• Duke University Health System has 6000 + registered nurses

Position Summary:

The Nursing Information System Specialist I within CEPD has advanced knowledge and proven application of that knowledge within a specific clinical discipline (nursing). The NISS has a basic knowledge of the functions and applications of clinical information systems. The incumbent will work closely with clinical users, operational management, provider champions, and Duke Health Technology Solutions (DHTS) applications staff to conduct EHR training for healthcare clinicians in Duke Health’s version of Epic known as Maestro Care. Other educational duties include the development of training materials for EHR system updates and maintaining the EHR training environments. Serves as Maestro Care EHR training application expert for base functionality for various clinicians that can include providers, nurses, and other ancillary clinicians. Serves as an informatics education liaison to specific entities as assigned. Reports to the Maestro Care Training Manager.

Essential Responsibilities/ Duties

Level 1: Nursing Informatics Systems Specialist (NISS)

• Leverages nursing training, knowledge, and experience in the development, utilization, and clinical application of the health system’s EHR education which includes leading classroom and virtual instruction

• Serves as Maestro Care EHR training application expert for base functionality for various clinicians that can include providers, nurses, and other ancillary clinicians

• Serves as an informatics education liaison to specific entities as assigned

• Uses nursing knowledge to advocate for clinical end users, analyze clinical workflows and develop processes to enhance clinical workflows, patient safety, and excellence in patient outcome

• Integrates nursing experience and understanding of healthcare workflows and job roles to advocate for EHR innovations that represent the needs and goals of the clinical end users so patient safety, best practices, and enhanced clinical outcomes are promoted

• Obtains and maintains Epic certification and/or proficiency as defined by management which may include a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, virtual training, multiple project assignments, and competency exams within the defined timeline

• Updates user, operational, and department documentation, including downtime procedures
• Updates training documentation with EHR system changes
• Maintains Maestro Care training environment specific for an Epic application
• Participates in reviews for Maestro Care releases/updates/upgrades to determine the impact on clinicians and workflows
• Conducts Maestro Care (Epic) classroom and virtual training that can include training from 1-8 hours on training days
• Collaborates with informatics analysts on the clinical workflows and associated training needs for clinicians related to orientation, system revisions, and system upgrades
• Works on the Duke campus / CEPD training facility at least 3 days per week
• Completes project tasks that are within own scope of responsibility
• Leads Week Two Nursing Orientation classes for Maestro Care
• Performs other related duties incidental to the work described herein
• Collaborates on project teams throughout the system life cycle
• Assists with oral and written presentations to project teams and management

Education: NISS I: BSN required along with coursework in mathematics, computer science, or a computer-related field.

Experience: NISS I: Minimum five years of nursing experience. At least one year of experience as an informatics educator or analyst, a graduate degree in an informatics program (i.e. MSN in Informatics, MMCi, MSN in Education if there is an informatics component to the program), or at least 2 years of super user experience in an EHR.

Licensure/Certifications: NISS I: Current or compact RN licensure in the state of North Carolina required. BLS (Basic Life Support) is required.

Preferred Qualifications

Knowledge and Skills NISS I:

MSN in Informatics or Education

Previous Experience as a Clinical Informatics Trainer

Epic Certification

NISS I:

Knowledge and Skills:

• Able to apply knowledge of adult learning theory
• Able to independently seek out resources and solve complex problems even under stressful situations
• Able to use and learn new software programs
• Able to conduct training for various clinicians in the use of Duke Health’s EHR (Maestro Care)
• Able to provide leadership and promote change in a positive manner that supports all employees
• Able to create and disseminate educational offerings that optimize learning for a variety of learning styles
• Able to organize multiple work streams, prioritize work efforts, and remain focused
• Able to assist users of all levels in the best use of information systems
• Ability to translate business or clinical processes into requirements for a technical solution.
• Able to prepare and deliver reports and presentations
• Able to communicate effectively with patients, families, visitors, healthcare team, physicians, administrators, leadership, and others
• Knowledge of professional nursing theory, evidence-based practice, clinical practice standards, and the scope of the advanced nursing role

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.