Noc Technician Jobs

Do you enjoy helping people with technology? We’re looking for highly motivated technicians to work in our Network Operations Center in Lancaster, PA. Process technical alerts from our automated monitoring system and assist end users in resolving basic technical requests. Technical consultation and experience in a managed services environment (MSP) is preferred; however, we will train the right, eager candidate!
Job Expectations:

• Aid clients with basic use of common applications and operating systems
• Deploy, troubleshoot, and repair hardware and software on site and at ONE 2 ONE’s facilities
• Utilize the service ticket system to log all requests, activities, and labor
• Minimal local travel to client sites to perform various IT-related tasks
• Onboard clients into established ONE 2 ONE Services Environment
• Communicate professionally with customers and internal staff
• Escalate problems to the appropriate support disciplines within the organization or to vendors to achieve issue resolution
• Manage user profiles and resolve file permissions and file access issues
• Develop/modify client-centric operating procedures and other documentation as new services are developed and deployed
• Monitor the operational support systems to proactively identify service-impacting events relating to IT, network, and facility conditions
• Troubleshoot/resolve reported issues with client-facing services
• Perform backup restoration and malware and virus remediation

Requirements
Requirements:

• Experience in user administration in MS Exchange
• Knowledge and experience troubleshooting SMB firewalls and basic networking equipment (routers, switches, wireless access points)
• 1-2 years troubleshooting connectivity on desktop PCs, Macs, and Windows Servers via remote applications
• Strong competency deploying and supporting the Microsoft Operating Systems
• Functional knowledge of TCP/IP, routing, switching, subnetting, etc.
• Above average competency with the Microsoft Office suite of products
• Strong Active Directory administration skills
• 1-2 years related IT Service Desk experience (or similar IT experience)

Benefits

• 401K with Employer Match
• Employee Assistance Program
• Volunteer Time Off
• Medical, Dental, & Vision with Employer Contribution
• Paid Time Off