Night Auditor Jobs

Pay: $0 per hour

At Great Wolf, our Night Auditor is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.

Essential Duties & Responsibilities

• Prints appropriate reports and distributes to management
• Welcomes guests by greeting, answering questions, responding to requests
• Assists accounting in the completion of researching any out of balance amounts each night
• Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
• Maintains records by entering room and guest account data
• Collects revenue by entering services and charges, computing bills, obtaining payment
• Secures guest's valuables by processing lost and found to the housekeeping department
• Ensures operating systems (Micros and OPERA) balance each night
• Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Batches credit cards and gift cards, researches variance each night
• Researches any balances in PI accounts nightly and checks them in and out each night
• Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
• Directs guests to rooms by showing location on resort map
• Establishes credit by verifying credit cards or obtaining cash
• Prints or emails express check out folios to be distributed by security to departures
• Organizes credit card receipts by type nightly
• Completes Manager on Duty training

Basic Qualifications & Skills

• Previous experience demonstrating strong customer service
• Successful completions of a criminal background check and drug screen
• Strong basic math skills (addition, subtraction, division, multiplication)
• High School Diploma (or equivalent education/experience)
• Must be flexible regarding schedule, based on business demands

Desired Qualifications & Skills

• Previous experience balancing financial transactions
• Enthusiastic and energetic
• Proven teamwork skills
• Ability to multi-task and prioritize a variety of tasks with minimal direction
• Previous OPERA experience
• Excellent communication skills

Physical Requirements

• Able to sit and/or stand for long periods of time
• Ability to lift up to 20 lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)