Night Auditor Jobs

Overseeing all Front Desk Operations during the overnight shift while posting and balancing all hotel payments for the day prior.

ESSENTIAL FUNCTIONS:

• Post and balance revenues, payments, and credit card transactions daily.
• Answer guest requests for items, and deliver items to rooms if needed.
• Greet guests and check them in and out. Make appropriate selection of rooms based on guests' needs.
• Maintain an accurate bank count while handling cash, credit cards, and checks.
• Perform additional duties or projects as assigned.
• Use computer system to input & retrieve information, communicate guest requests/ complaints, and post transactions.
• Work with accounting to ensure that balancing, reports, etc are completed correctly.
• Provide answers regarding Madison area, restaurant information and hotel services via telephone, in person, or through hotel messaging system.
• Effectively deal with internal and external customers. Some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts. Inform supervisor of issues for further follow up.
• Follow checklist to ensure the systems are correctly reset for operations the following day.

POSITION REQUIREMENTS:

• Must have the ability to produce high quality accurate work consistently and on time.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Strong customer service and communication skills required.
• High School diploma or equivalent required.
• Accurately balance work daily totals of hotel.
• Ability and willingness to work 3rd shift.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to access and accurately input information using a moderately complex computer system.
• Strong math skills required.

BENEFITS:

• 401K available for eligible associates following 90 days of employment
• Ability to transfer within the company
• Discounts at Hilton Worldwide hotels and Marcus Hotels & Resorts
• Discounted movie tickets
• This organization participates in E-Verify.
• Hilton branded training
• We are dedicated to the advancement, training and education of our associates and support promotion from within Marcus Corporation
• We are an equal opportunity and drug free work place
• Free employee parking when available
• Medical, dental, vision and life insurance offered for eligible full time associates following 90 days of employment
• Free meal per shift
• Paid vacation time for eligible associates following 1 year of employment

Primary Location : Wisconsin-Madison-Hilton Madison Monona Terrace

Work Locations : Hilton Madison Monona Terrace 9 East Wilson Street Madison 53703

Job : Front Office

Job Posting : Aug 10, 2023, 10:11:46 AM