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Modern Work Technical Specialist

Company

Microsoft
Address , Redmond, 98052, Wa
Employment type FULL_TIME
Salary $101,200 - $194,800 a year
Expires 2023-10-02
Posted at 9 months ago
Job Description
Are you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love? We are looking for someone to help customers who are undergoing significant changes to the way they work as we continue to shift into a truly hybrid work model. Microsoft is at the forefront of this transformation. Join our team and help organizations rethink aspects of their business in a way that sets them and their people up for success in this new world of work.

We are currently looking for Modern Work Technical Specialist professionals to join our teams across various business groups, for varying customer sizes, in our enterprise, regulated, and partner services organizations. As a Modern Work Technical Specialist, you will concentrate on one of the following categories: Teams or Cloud Endpoint, depending on your expertise. Being part of one of these teams will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft cloud-based infrastructure technologies.

As a Microsoft Teams Technology Specialist (TS), your main goal is to win the technical decision of customers to purchase and use our technology. You will work in a team, enabling the customers through digital transformation by leveraging the Modern Workplace of Microsoft 365 and Surface. Teams TSs are expected to be able to both own and win the customers technical decisions, as well as find new opportunities through their contacts and work they are on for field sales specialists to further pursue. As a Teams TS, you work within a virtual team of technical, partner and consulting resources to help educate your customers at a technical level, demonstrate and prove our solutions, and win the technical decision allowing the team to achieve and even exceed quarterly Microsoft 365 suite, Teams Calling, Meetings, Teams Premium, Microsoft 365 Copilot, Frontline Worker, Viva, and OEM Meeting/Calling devices sales/usage targets in your accounts.

As a Cloud Endpoint Technical Specialist (TS), you will help our enterprise customers modernize their endpoints and embrace a Zero Trust security model. As a Cloud Endpoint Technical Specialist, your primary goal is to establish confidence and win our customers’ trust to use Microsoft 365 Solutions which comprise of Windows endpoints (physical or virtual) managed by Modern IT using Microsoft Endpoint Manager, Azure AD, and through ‘as-a-service’ model technologies. You will partner closely with the field sales specialists to understand our customers’ business challenges, determine the necessary technology strategy and remove technical blockers to enable digital transformation.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

By applying to this role, you will be considered for multiple opportunities within Microsoft across the United States including locations beyond where the role is posted. This role is flexible in that you can work up to 50% from home. Travel percentages will very according to role.

Responsibilities

  • Domain Expertise (by category)
    • Teams: You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Microsoft Teams Calling, Meetings, devices, Teams Premium, Microsoft 365 Copilot, Frontline Worker enablement and Viva products, services, and integration; presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed.
  • Teams: You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Microsoft Teams Calling, Meetings, devices, Teams Premium, Microsoft 365 Copilot, Frontline Worker enablement and Viva products, services, and integration; presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed.
AND/OR
  • Cloud Endpoint: You will develop and maintain advanced to expert level technical subject matter expertise in Microsoft products and product differentiators in assigned Solutions Plays (including Windows 11, Windows 365, Intune, Microsoft Endpoint Manager, Microsoft Azure Active Directory, Azure Virtual Desktop, Surface and managed service solutions such as AutoPatch, Microsoft Managed Desktop, etc.
  • Scale Customer Engagements You will be a trusted advisor and consultative technical seller with a growth mindset by developing and maintaining advanced to expert level delivery, discovery, demo, and whiteboarding skills.
  • Solution Design and Proof You will win the technical decision and intent by gaining a deep understanding of a customer’s business and differentiate Microsoft in complex selling environments by sharing insights, reframing the status quo, and quantifying business impact that motivates customers to take action. You will know when and how to escalate blockers, when to push back on customer objections, and how to unblock technical blockers with the customer.
  • Build Strategy You will be knowledgeable about Microsoft product strengths and the weaknesses of our competition to unblock competitive blockers and win the technical decision for Microsoft.
  • Scale Through Partners: you will engage in partner sell-with scenarios by collaborating with partners to carry out technical engagement activities and acting as a source of trusted partner knowledge.

Qualifications

Required Qualifications
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 4+ years of technical pre-sales or technical consulting experience
  • OR equivalent experience.
  • 5+ years of technical pre-sales or technical consulting experience.
  • OR Master's Degree in Computer Science, Information Technology, or related field AND 3+ years of technical pre-sales or technical consulting experience
Preferred Qualifications
  • Delivering customer-facing technical workload demonstrations to enterprise decision makers.
  • Proven success demonstrating differentiated solution value and competitive advantage.
  • Domain experience in one or more of the following:
  • Identifying, driving and successfully landing pipeline and customer solutions in collaboration with sales leaders and team members.
  • Prior work experience:
    • Driving and designing a solution strategy as part of the overall opportunity lifecycle.
    • Identifying, driving and successfully landing pipeline and customer solutions in collaboration with sales leaders and team members.
    • Extensive collaboration with technical pursuit teams designing cloud-based customer solutions.
    • Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads.
    • Proven success demonstrating differentiated solution value and competitive advantage.
    • Delivering customer-facing technical workload demonstrations to enterprise decision makers.
  • Cloud Endpoint: Microsoft products and product differentiators in assigned Solutions Plays (including Windows 11, Windows 365, Intune, Microsoft Endpoint Manager, Microsoft Azure Active Directory, Azure Virtual Desktop, Surface and managed service solutions such as AutoPatch, Microsoft Managed Desktop, etc. OR competitive experience.
  • Driving and designing a solution strategy as part of the overall opportunity lifecycle.
  • 6+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
  • Extensive collaboration with technical pursuit teams designing cloud-based customer solutions.
  • Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).
  • Teams: Microsoft Teams Calling, Meetings, devices, Frontline Worker enablement and Viva products, services, and integration OR equivalent competitive experience.
  • Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads.
  • Applicable workload/line of business expertise with one or more of the following: technical and business process presales, post-sales consulting or relevant company/customer IT application implementation or management.
Technology Specialists IC4 - The typical base pay range for this role across the U.S. is USD $101,200 - $194,800 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $130,000 - $213,200 per year.

Technology Specialists IC5 - The typical base pay range for this role across the U.S. is USD $124,800 - $242,600 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $159,000 - $264,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

#MWFY24H1
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.