Microsoft Bi Support Engineer

About This Role
The Infrastructure Data Engineering and Analytics team is looking for an application support engineer. This position is responsible for supporting software releases, configuration, and monitoring all production system components and infrastructure, and ensuring that production changes follow change management best practices. Additionally, this position works closely with our technology, operations, and business development teams to provide end to end platform support and application management services. The successful candidate will play a critical role as a team member who applies hands-on experience with databases, ETL tools, reporting, and data analytics to support the implementation and maintenance of robust business intelligence systems and data visualization strategies. This position requires a candidate that will effectively prioritize and execute tasks in a dynamic, high pressure enterprise environment using Agile methodologies.
In This Role, You Will

• Act as senior engineer working with developers and business analysts on the Test and Deploy phases of the SDLC process, including the execution of test scripts for UAT testing of new code development, ensuring quality and security of the solutions prior to deployment
• Apply deep knowledge of data accuracy, corporate policies and data security to any aspect of the application environment.
• Troubleshoot complex technical issues for supported applications by working with the team members and technical partners to effectively troubleshoot, investigate, analyze and identify support issues and root cause.
• Champion continuous improvement for operational processes
• Perform application and environment maintenance, monitoring, reporting and analysis tasks to drive continuous improvement in the efficiency and effectiveness of services provided.
• Act as liaison with the onshore team and ensure communication and reporting of delivery from the offshore team
• Support disaster recovery exercises
• Support installation, configuration, deployment, patching and enhancements of platform components following defined procedures and controls.
• Lead or participate in managing all installed systems and infrastructure within the supported application environment
• Responsible for accurate and timely communication of production issues.
• Execute complex procedures for the delivery of daily, weekly, and monthly recurring reports and dashboard updates, ensuring they are delivered on time and accurately
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability
• Assess changes for risk to production systems and assure quality, security and compliance requirements are met for supported areas.
• Perform standard IT Service Management functions related to incident, problem, change and service delivery in line with ITIL practices and company standards.
• Implement complex code changes in production dashboard and ETL environment

Required Qualifications, US:

• 4+ years of experience creating visual reports with one or combination of the following: SSRS, Tableau, or PowerBI
• 4+ years of Power BI experience
• 3+ years of SDLC (Software Development Life Cycle) experience
• 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of application production support experience
• 3+ years with Agile Scrum (Daily Standup, Sprint Planning and Sprint Retrospective meetings) and Kanban
• 4+ years of Tableau experience

Desired Qualifications

• Ability to work effectively in virtual environment where key team members and partners are in various time zones and locations
• Excellent verbal, written, and interpersonal communication skills
• Advanced problem solving and technical troubleshooting capabilities
• 4+ years of Autosys experience
• Wells Fargo Production Support experience
• Ability to work outside of regular business hours as part of a globally dispersed support team covering 24x7
• Knowledge and understanding of DevOps principles
• 4+ years of Microsoft SQL Server experience
• 4+ years of ETL (Extract, Transform, Load) Programming experience
• 4+ years of SQL Server Integration Services (SSIS) experience
• Knowledge and understanding of automation and engineering release development
• Experience with Public Cloud Azure SQL Managed Instance and Azure SQL Database
• Experience with SQL scripting including knowledge of relational databases.
• Strong analytical skills with high attention to detail and accuracy
• 4+ years of experience with Power BI reports, visualization dashboards and data exploration
• Experience using GitHub for version control and collaboration

Job Expectations

• May be required to serve in an on-call rotation for application support
• This position is not eligible for Visa Sponsorship
• Ability to work outside of regular business hours

Job Locations:

• DALLAS, TX
• PHILADELPHIA, PA
• MINNEAPOLIS, MN
• NEW YORK, NY
• CHARLOTTE, NC
• CHANDLER, AZ
• DES MOINES, IA

@RWF22
Pay Range
$84,000.00 - $149,400.00 Annual
Benefits
Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• Commuter Benefits
• Discounts and Savings
• Paid Time Off
• Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Health Benefits
• Scholarships for dependent children
• Critical Caregiving Leave
• Adoption Reimbursement

We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Reference Number
R-201097-2