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Member Services Representative Jobs

Company

Metropolitan Jewish Health System
Address , New York, 10004
Employment type FULL_TIME
Salary From $38,546 a year
Expires 2023-09-10
Posted at 8 months ago
Job Description
Overview:
The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.
Responsibilities:
Responds to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment in order to ensure high quality customer service to members and providers. Receives calls from members and providers. Responds to customers complaints and grievances. Records all calls and detail. Receives requests for adjustments on claim issues. Receives requests for disenrollment.
Qualifications:
  • Microsoft Word
  • Minimum 6 months call center experience
  • High School Diploma
  • Ability to manage multiple tasks and work consistently in a fast-paced environment
  • Excellent skills in telephone communication and a professional demeanor
Min: USD $38,545.53/Yr. Max: USD $48,181.92/Yr.