Member Services Rep Part Time Weekend Morning

Position: Member Services Rep - Part Time - Weekend/Morning
We are searching for a motivated Member Services Representative to join our team! BILINGUAL English/Spanish are encouraged to apply! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!
Some of your responsibilities will include:
Customer Service/Front Desk Activities:

• Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Conduct beverage or merchandise purchases on the point to sale system.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

Club Cleanliness and Maintenance:

• Go above and beyond to keep the front desk area and lobby clean and orderly.
• Regular restroom and wet area cleaning and stocking.
• Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
• Regular cleaning of all exercise equipment and tanning beds.

Qualifications & Requirements:

• High School diploma/GED equivalent required.
• Upbeat, positive and professional attitude
• Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
• Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.
• Must be 18 years of age or older.
• Prior Customer Service experience preferred
• Punctuality and reliability are a must.
• Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.

Physical Demands/Requirements:

• Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).
• Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.
• Maintain physical ability to administer CPR in the event of medical emergency.
• Ability to hear in the normal audio range with or without correction.
• Ability to see in normal visual range with or without correction.
• Ability to talk continually in person or on the phone during shift.

Why you should join Planet Fitness?

• Work alongside an amazing group of talented, dynamic professionals!
• Contribute to changing people’s lives every day by helping us create a healthier Planet!

Want more reasons?

• Free Black Card Membership
• Healthcare and Dependent Care Flexible Spending Accounts
• 401(K) and Roth Retirement Savings Plans
• PTO – Paid Time Off
• Medical, Dental, Vision Insurance
• STD, LTD, Term Life Insurance and other benefits

Note: We participate in E-Verify for all Utah locations.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.