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Member Service Center Team Manager

Company

Global Credit Union
Address , Glendale, 85306, Az
Employment type FULL_TIME
Salary $63,233 - $101,804 a year
Expires 2023-10-02
Posted at 9 months ago
Job Description
Overview:
Reports to: Varies by location

Functions Supervised: Manage, direct and control the operations of the Member Service Center with an emphasis on service delivery, member advocacy and staff development.

Duties and Responsibilities:
  • Responsible for quality and accuracy of fulfilling member requests.
  • Provide support to staff by training and developing; coach, lead and motivate specialists.
  • Coordinate the personnel functions with the Assistant MSC Team Manager to include scheduling, training, performance evaluations, employee morale and policy compliance.
  • Ensure compliance with credit union marketing, image and service delivery goals within area of responsibility.
  • Perform other duties as assigned.
  • Support helplines dedicated for complex requests and escalated calls.
  • Assume responsibility for the Member Service Center as assigned.
  • Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  • Responsible for the security, accountability and control of negotiable items.
  • Coach, lead and motivate MSC employees; promote participation in recommendation of products and services. Meet with employees regularly to establish and reinforce department and organizational goals.
  • Perform duties of Assistant Member Service Center Team Manager.
Qualifications:
Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Strong communications and personnel management skills required. Capable of working independently and exercising sound judgment as related to primary functions. Requires strong interpersonal skills and leadership abilities. Directly related work experience and/or accelerated training completion may be substituted for tenure.

Tenure: Not Applicable

Compensation:
Member Service Center Team Manager (Category 09)

Salary Pay Range: $63,233 - $101,804 annually. Starting base salary will be determined based on candidate experience, qualifications, education, and local or state wage requirements, if applicable and will fall within the range provided above.

In accordance with our Salary Administration policy, new hire base salaries generally fall within the minimum to midpoint of the listed range.
Benefits:
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Short-term and long-term incentives
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • 401(k) plan with a 5% match
  • Click here to view Global’s comprehensive Benefits Programs.
  • Life and disability coverage
  • Employee Assistance Program (EAP)
  • Tuition Reimbursement
Equal Opportunity Employer