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Member Service Associates - Various Branch Locations
Company | Broadview Federal Credit Union |
Address | Albany, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-09-14 |
Posted at | 8 months ago |
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
- Advocate and build member relationships by engaging in conversations, asking relevant questions, identifying the right solutions, and making recommendations to deepen the member relationship.
- Problem-solve and resolve member issues in a timely manner.
- Seek development opportunities for professional growth by taking advantage of ongoing coaching, job shadowing, mentoring, and training opportunities.
- Achievement of goals and objectives provided by management.
- Respond to general member inquiries related to general information, products/services, lending, etc.
- Act as a first line of defense in detecting and reporting fraud or irregular activities.
- Actively participate in cross-selling initiatives, campaigns, promotions, and events, in support of branch and corporate goals.
- Provide outstanding member service, in a professional and friendly manner, to all new and existing members or visitors while fulfilling service needs.
- Ensure compliance with all applicable policies, procedures, and regulatory guidelines.
- Promote awareness and education of self-service resources, including all digital channel offerings.
- Accurately process financial service transactions while maintaining a cash drawer.
- Have excellent interpersonal skills.
- Have a High School Diploma (or GED), and customer service experience preferred, or equivalent combination of education and experience.
- Have the ability to lift at least 10 pounds and stand for long periods of time.
- Are flexible to work out of any location at any time, as business needs dictate.
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and SharePoint.
- To be able to operate in a rapidly changing dynamic environment.
- Excellent oral, written, and auditory communication skills, as well as interpersonal interaction skills.
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