Medicare Sales Rep I - (Bilingual Hindi Or Urdu)

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

The Medicare Sales Representative provides greater access to health insurance, by providing education and assistance to Medicare individuals. The Medicare Sales Representative is involved with health education through the distribution of health ed. materials and arranging for health screenings. In addition, the Medicare Sales Representative provides Facilitated Enrollment, helps facilitate the continuance of health insurance, and offers assistance with recertification.

Scope of Role & Responsibilities:

• Enrollment and disenrollment.
• Complete applications and field reports such as Presumptive Eligibility reports, and personnel forms (time sheets, expense reports, etc.) in a timely and accurate manner.
• Understand and apply all policies and procedure pertaining to:
• Keep informed and adhere to current information pertaining to marketing activity guidelines set forth by various regulatory agencies—this includes providing enrollees with all corresponding materials and documentation.
• Understand the covered benefits, non-covered benefits, exclusions and exemptions.
• Conduct and participate in telemarketing/outreach efforts as required.
• Identify prospective enrollees and determine eligibility for participation in MetroPlusHealth’s Medicare product.
• Conduct home visits, and personalized appointments as needed to complete the enrollment process.
• Work closely with the Outreach Representatives, Customer Service Representatives Eligibility Representatives and other MetroPlusHealth personnel to resolve member concerns regarding complaints and potential enrollments or disenrollment’s.
• Required to complete Annual Medicare Training
• Disclosures and provisions of the MetroPlusHealth Medicare product.
• Market MetroPlusHealth Medicare line of business on-site at hospitals, senior centers, assisted living facilities, community events and other sites as designated.
• Establish and maintain a positive working relationship with facility and site staff community and provider organizations, as well as City and State regulatory agencies.
• Assist members in accessing health care, transportation needs and other services or issues as they occur and pertain to members.
• Making presentations to large groups of seniors.
• Develop a presence in the local community to help generate enrollments.
• Educating enrollees on all aspects of the Plan, as well as answering questions regarding Plan’s features and benefits.

Required Education, Training & Professional Experience:

• Bi-Lingual and Multi-Lingual a plus
• 2-3 years of Sales/Customer Relations experience required
• Medicare Sales experience preferred
• Must have a High School Diploma or equivalency; College Degree or coursework preferred
• Public speaking experience

Licensure and/or Certification Required:

• Must possess a valid NYS Life, Accident and Health License at the time of employment. License must remain valid at all times during employment with no lapse in coverage. Must maintain all required continuing education requirements and renew license in advance of its expiration.
• Valid NYS Driver’s License is a plus

Professional Competencies:

• Excellent organizational, written, presentation, and communication skills
• Integrity and Trust
• Must be sensitive to chronic conditions and disabilities
• Highly motivated and goal directed
• Excellent problem-solving skills
• Must be able to work in a multi-ethnic, multi-cultural environment
• Must be self-confident, an independent thinker, and maintain a professional presentation of self
• Customer Focus
• Functional/Technical skills
• Must demonstrate flexibility and willingness to learn