Medical Receptionist, Plastic Surgery

We are looking for a Medical Secretary/ Receptionist to join our growing and dynamic Plastic Surgery practice. Reporting to the Practice Manager, the Medical Receptionist is responsible for interacting with patients in a healthcare setting and managing administrative tasks for the medical team. Their duties include greeting and assisting patients, answering patient calls, scheduling and confirming patient appointments, and filing charts.

Telephone and Greeting

• Triages all calls to appropriate personnel.
• Make appointments and follow up appointments for all providers as needed
• Answer telephone calls promptly and in a friendly, professional manner.
• Welcome Patients with a friendly and courteous attitude

Administrative

• Assist in general office duties and other duties as required.
• File charts accurately.
• Scan required documents into patient’s electronic chart.

Other Responsibilities

• Writes out next appointment on card accurately.
• Collects fee for services.
• Reviews Medical records for next day’s appointments.
• Schedules return appointments for follow-up.
• Provides any special instructions to patients upon leaving such as follow-up details
• Ensures patient satisfaction.
• Assist with payment reconciliation daily for fees collected
• Explains all fees and patient financial responsibility.
• Collect and respond to messages left on the voicemail and via Solution Reach
• Keeps waiting room free of expired magazines, litter, and keeps organized.
• See that the phone is answered before the third ring at all times.
• Perform check in and check out
• Printing schedules for providers on a daily basis along with printing dictation

Minimum Qualifications

• 2 years’ experience in a medical office/physician practice
• Able to provide a high level of customer service in a fast-paced environment
• High School Diploma / GED equivalent required (Bachelor’s Degree preferred)
• Prior experience working with cosmetic dermatology or plastic surgery is preferred but not mandatory

Skills, Knowledge, & Abilities

• Superior written and verbal skills
• Complete Administrative Proficiency (MS Word, Excel, PowerPoint, Web-based applications, email, HRIS systems)
• Superior customer service skills
• Fluency in English / Bilingual fluency preferred
• Superior problem-solving skills
• Ability to multi-task / prioritize
• Ability to consistently embody APDerm’s Core Values of Positivity, Professionalism and Productivity

Physical Requirements

• Must be able to lift up to 15 pounds at times.
• Prolonged periods of sitting at a desk and working on a computer.