Medical Information Specialist Jobs

Job Summary
Revance is a biotechnology company focused on innovative therapeutic and aesthetic offerings, including our next-generation neuromodulator product, DAXXIFY® (daxibotulinumtoxinA-lanm for Injection), and the RHA® Collection of dermal fillers, to help patients attain their greatest health and well-being potential.
Reporting to the Manager, Medical Information, the Medical Information Specialist will be responsible for the day-to-day handling of medical information inquiries and intake of adverse event and product complaint reports from Revance customers including clinicians and patients. They will be responsible for responding to unsolicited requests for medical information or scientific exchange with HCPs. This role will also contribute to the writing and updating of standard response letters, FAQs, and any other response documents to handle unsolicited requests for medical information. This role may be involved in other projects supporting Medical Affairs operations.
The successful candidate will exhibit outstanding professional oral and written communication skills along with a high degree of scientific and industry expertise. They will demonstrate a high degree of familiarity with regulatory guidelines and industry standards related to medical information and scientific engagement.
Essential Duties & Responsibilities

• Conduct effective and compliant interactions with external stakeholders on disease state, company products (including responses to unsolicited, off-label questions), and development programs on an ad hoc basis
• Document the medical inquiries and fulfillment accurately within the Customer Relationship Management (CRM) system
• Develop and update product-related standard response letters and FAQs to be used in responding to medical information requests
• Maintain thorough and up-to-date knowledge of current and emerging therapies in aesthetics and relevant therapeutic areas, including clinical information and competitive product information, to confidently speak with internal and external partners
• Respond to requests for scientific exchange through email, phone, or video conference, including video presentation of approved materials
• Ability to work with other Revance personnel to provide rapid responses to unsolicited requests for medical information in compliance with corporate policies and US healthcare laws and regulations
• Recognize and collect information related to adverse events, product complaints and medical device reports, and process these reports in accordance with FDA regulations and Revance policies
• Respond to Medical Information inquiries relating to Revance products from health care professionals and patients
• Be able to thoroughly listen to and understand inquiries, identify appropriate resources, and quickly provide solutions
• Contribute to other Medical Affairs projects as assigned, including monitoring and responding to misinformation on social media.
• Evaluate and interpret the published medical literature and relevant in-house documents for the company’s products and formulate available information into appropriate responses (written and verbal)
• Attend congresses and support Medical Information booth as assigned

Required Skills & Experience

• Ability to work independently and within teams
• Ability to confidently present complex material in both formal and informal settings
• Very detail oriented
• Be able to execute effective literature searches
• Highly developed problem-solving capabilities
• Working knowledge of drug development, regulatory approval processes, clinical trial methodologies, and guidelines
• Ability to effectively learn, teach, and convey clinical and non-clinical technical information
• Proficient with a variety of software solutions that allow for virtual communication
• Ability to develop project strategies and execute project details
• Team oriented with excellent interpersonal skills and ability to develop and maintain effective professional relationships
• Strong organizational skills
• Excellent communication skills, both written and oral

Preferred Additional Skills

• Medical writing experience
• Experience using Customer Relationship Management (CRM )systems
• Experience with aesthetics, dermatology, plastic surgery, neuroscience, or and/or other relevant specialties
• 1-3 years of medical information or medical affairs experience in a life science, pharmaceutical, or medical device company

Preferred Education

• PhD, MD, PharmD, DO, or other recognized doctorate level education in life sciences or related discipline

COMPETENCIES
Key Competencies

• Conflict Management
• Interpersonal Savvy
• Results oriented
• Partnering
• Problem Solving
• Decision Quality
• Strategic Skills
• Negotiating
• Listening & Approachability
• Planning
• Organizing/Priority Setting
• Business Acumen
• Customer focused
• Integrity, Trust, Ethics, Values

WORK ENVIRONMENT & PHYSICAL DEMANDS
This section of the job description is required by the American with Disability Act, (ADA). The ADA requires that job descriptions reflect the physical and mental demands required to effectively perform the essential duties of the job. The ADA prohibits employers from discriminating against a “qualified individual with a disability” in all aspects of the employment relationship. A “qualified individual with a disability” is “an individual who meets the education, experience, skill, and other job-related requirements of a position held or desired, and who, with reasonable accommodation, can perform the essential functions of a specified job.”

• Prolonged periods of sitting at a desk and working on a computer

We are an equal opportunity employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Revance does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.